Look at the Integrations White Paper (Sep 2006), which gives meagre instructions about how to address the Submit_Service and Modify_Service using the HPD:IncidentInterface_Create and HPD:IncidentInterface forms. There are similar functions/forms for Problem, Known Error, Solution, Change, Asset Purchase orders, and Tasks. The documentation leaves a lot to the imagination and experimentation. My assessment is that the filters you are used to seeing under the ticketing forms in Help Desk/ITSM prior to 7.x are not all there; they are under the Interface forms instead.
Christopher Strauss, Ph.D. Remedy Database Administrator University of North Texas Computing Center http://itsm.unt.edu/ _____ From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of Kern, Robert SBA Sent: Friday, October 26, 2007 10:05 AM To: arslist@ARSLIST.ORG Subject: ITSMv7 - Interfacing with homebrewn appl? ** Hello list ... just a short query to those lucky among us, who have experience with ITSMv7. Just wondering if ITSMv7 has some kind of defined interfaces (webservices or so) for exchanging data with other Remedy custom applications? We have a homegrown application here and just wondering how much effort it might be to transfer tickets both ways. Or another common way for creating tickets at our homegrown application is reading the data with escalations from tables we have linked ... wondering if it may be easily possible to build some escalations at the ITSM application for doing a similar task?` Very not detailed and high level query I guess... Thanks in advance! Robert With best regards, Robert Kern Siemens VDO Automotive AG SV IO IT BO ST Sodener Strasse 9 65824 Schwalbach, Germany Tel.: +49 (6196) 87-2546 Fax: +49 (6196) 8779-2546 Mobile: +49 (170) 8522-515 <mailto:[EMAIL PROTECTED]> mailto:[EMAIL PROTECTED] <mailto: [EMAIL PROTECTED]> <outbind://81/www.siemensvdo.com> www.siemensvdo.com <outbind://81/www.siemensvdo.com> Siemens VDO Automotive AG: Chairman of the Supervisory Board: Hermann Requardt; Managing Board: Wolfgang Dehen, Chairman, President and Chief Executive Officer; Klaus Egger, Helmut Matschi, Reinhard Pinzer; Registered office: Regensburg, Germany; Commercial registry: Regensburg, HRB 10510 Important notice: This e-mail and any attachment thereof contains corporate proprietary information. If you have received it by mistake, please notify us immediately by reply e-mail and delete this e-mail and its attachments from your system. Thank you. __20060125_______________________This posting was submitted with HTML in it___ _______________________________________________________________________________ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org ARSlist:"Where the Answers Are"
