Tim, Just a few WAGS....
Check the data types for the ldap attributes that are not returned. ( Maybe they are not supported in v5.x but are in v7.x ?) Maybe the ARS side is truncating the data due to a size/memory constraint? (and thus you get a partial record) HTH -- Carey Matthew Black Remedy Skilled Professional (RSP) ARS = Action Request System(Remedy) Love, then teach Solution = People + Process + Tools Fast, Accurate, Cheap.... Pick two. On 10/26/07, Tim Widowfield <[EMAIL PROTECTED]> wrote: > Hey, everybody. I was wondering if anyone out there has seen this issue > before. It's got a lot of people baffled. > > > > A customer has an AIX server running the latest patch for AR 5.1.2. The > target LDAP server is Novell, and it doesn't allow anonymous browsing. When > the Remedy daemons start up, all the plug-ins load without a hitch. And in > the configuration form, the parameters for ARDBC look correct -- that is, > the values are what we were told to use, and they match what I'm using in > Softerra's LDAP Browser. > > > > However, when attempting to query the LDAP host the vendor form exhibits > strange behavior. It shows us only a subset of any given person's record. > For example, we can see the last name, first name, and email address, but no > location data. Even more strange is the empty cn field. In database terms, > we're getting all the rows, but only some of the columns. > > > > The base query we're using is pretty simple. It looks something like this: > > > > ldaps://[LDAP_Server]/o=[domain]??sub?(objectclass=*) > > > > The customer has an AR System version 7 development server with almost the > exact same setup (same query, same credentials), and all the data comes back > as expected. Out of desperation, I imported the vendor form onto their > production 5.1.2 server, and the same thing happened as on the development > 5.1.2 machine: Swiss-cheese data. > I've built new vendor forms from scratch, and I've even performed surgery on > def files, all to no avail. > > > There are no errors in the plug-in logs. > As far as the AR Server goes, there is no problem. > > > I'm stumped. Any ideas? > > > > --Tim _______________________________________________________________________________ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org ARSlist:"Where the Answers Are"
