That would be a great test, except that the server won't accept non-SSL reqeusts.
--Tim ----- Original Message ---- From: Axton <[EMAIL PROTECTED]> To: [email protected] Sent: Friday, October 26, 2007 11:02:58 AM Subject: Re: [ARSLIST] ARDBC Plug-in Returns only Subset of Data -- Why? If you use regular ldap instead of ldaps, what does a packet dump show different between the two environments? Axton Grams On 10/26/07, Tim Widowfield <[EMAIL PROTECTED]> wrote: > Hey, everybody. I was wondering if anyone out there has seen this issue before. It's got a lot of people baffled. > > > > A customer has an AIX server running the latest patch for AR 5.1.2. The target LDAP server is Novell, and it doesn't allow anonymous browsing. When the Remedy daemons start up, all the plug-ins load without a hitch. And in the configuration form, the parameters for ARDBC look correct -- that is, the values are what we were told to use, and they match what I'm using in Softerra's LDAP Browser. > > > > However, when attempting to query the LDAP host the vendor form exhibits strange behavior. It shows us only a subset of any given person's record. For example, we can see the last name, first name, and email address, but no location data. Even more strange is the empty cn field. In database terms, we're getting all the rows, but only some of the columns. > > > > The base query we're using is pretty simple. It looks something like this: > > > > ldaps://[LDAP_Server]/o=[domain]??sub?(objectclass=*) > > > > The customer has an AR System version 7 development server with almost the exact same setup (same query, same credentials), and all the data comes back as expected. Out of desperation, I imported the vendor form onto their production 5.1.2 server, and the same thing happened as on the development 5.1.2 machine: Swiss-cheese data. > I've built new vendor forms from scratch, and I've even performed surgery on def files, all to no avail. > > > There are no errors in the plug-in logs. > As far as the AR Server goes, there is no problem. > > > I'm stumped. Any ideas? > > > > --Tim > > _______________________________________________________________________________ > UNSUBSCRIBE or access ARSlist Archives at www.arslist.org ARSlist:"Where the Answers Are" > _______________________________________________________________________________ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org ARSlist:"Where the Answers Are" _______________________________________________________________________________ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org ARSlist:"Where the Answers Are"
