Hello listers, We are having issues with .html attachments with inbound email. We receive the inbound email but we don't see attachments with it. Users submit only one attachment of ".html" extension type. When we open the inbound email within remedy in 'AR System Email Messages' form, and navigate to Advanced --> Attachment Options --> Attachment Alternatives, there's only one .txt file which says:
============================ Email from ABC adm:tmpAttachmentField : XXX.html (see attachment <XXX.html>) adm:tmpAttachmentField2 : ============================ When I search 'AR System Email Attachment' form for this attachment name, I don't get anything. Also, this problem occurs randomly and doesn't happen all the time. Users get *most* of these .html attachments but only a few are missing (about 5%). Has anyone face any issues? Any troubleshooting tips? How can i make sure that attachments actually made it to my POP3 server when email was received? Any ideas/suggestions would be of a great help. Thanks in advance, Dave. -- View this message in context: http://www.nabble.com/URGENT%3A-Problem-with-missing-attachments-tf4698087.html#a13429864 Sent from the ARS (Action Request System) mailing list archive at Nabble.com. _______________________________________________________________________________ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org ARSlist:"Where the Answers Are"
