First of all, can someone tell me what the hell is "adm:tmpAttachmentField"?? I was not able to find it anywhere on the form!! :-S
Dave.ARSList wrote: > > Hello listers, > > We are having issues with .html attachments with inbound email. We receive > the inbound email but we don't see attachments with it. Users submit only > one attachment of ".html" extension type. When we open the inbound email > within remedy in 'AR System Email Messages' form, and navigate to Advanced > --> Attachment Options --> Attachment Alternatives, there's only one .txt > file which says: > > ============================ > Email from ABC > > adm:tmpAttachmentField : XXX.html (see attachment <XXX.html>) > adm:tmpAttachmentField2 : > ============================ > > When I search 'AR System Email Attachment' form for this attachment name, > I don't get anything. Also, this problem occurs randomly and doesn't > happen all the time. Users get *most* of these .html attachments but only > a few are missing (about 5%). Has anyone face any issues? Any > troubleshooting tips? How can i make sure that attachments actually made > it to my POP3 server when email was received? > > Any ideas/suggestions would be of a great help. > > Thanks in advance, > > Dave. > > -- View this message in context: http://www.nabble.com/URGENT%3A-Problem-with-missing-attachments-tf4698087.html#a13430122 Sent from the ARS (Action Request System) mailing list archive at Nabble.com. _______________________________________________________________________________ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org ARSlist:"Where the Answers Are"
