As a long time Remedy Person, since 1993, and a 4 year Sharepoint 2003 and now also MOSS2007 (Microsoft Office Sharepoint Services) knowledgeable person, that has seen this implement with infopath.. I would like to weigh in on this a little, (and agree with Guillaume's view).
>From what I have seen from MOSS Architecture, and a bit of future direction stuff, Sharepoint will be at the core of Microsofts productivity apps (for instance Microsoft Team Foundation Server uses sharepoint components for collaboration), all office2007 products use either bits of sharepoint or are natively prepared to integrate into MOSS. Outlook address lists will be managed as 'lists' on MOSS, instead of a separate outlook format, etc. So it is very likely that this will lead to more MS apps based on sharepoint .Net architecture. Nothing wrong with that. However, the workflow capabilities that currently exist in Remedy ARS, and the Admin functions are far advanced and are not easily recplicated. Sharepoint requries a lot of hardcore programming to make anything work. Performance is not really suberb either. For now, MOSS2007 is mainly a team and document collaboration platform (Blog, Wiki, document storage, metadata, etc. with basic document approval workflow build in... If you need more, get your .Net architects and programmers in, its gonna get costly. Oh yes, the MOSS .Net platform was not designed by MS to be High Available..just so you know. I would actually see a nice integration where attachments currently stored maybe in Remedy can be stored in Sharepoint, now that would make some sense... My 2 cents.. Ton Roelandse EDS, Office of the CIO. -----Original Message----- From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of Guillaume Rheault Sent: Thursday, October 25, 2007 10:17 AM To: [email protected] Subject: Re: Will Infopath kill custom ARS development? Shawn, There's been many threads over and over about Remedy's competitors, not just recently, but for ever since Remedy's inception. My take on this subject is that there will always be competitors to Remedy ARS and BMC in general, and in my opinion, that's just a natural and inherent benefit/risk of a competitive market. So we just have to live with it. My $0.02 Guillaume -----Original Message----- From: Action Request System discussion list(ARSList) on behalf of Pierson, Shawn Sent: Thu 10/25/07 8:08 AM To: [email protected] Subject: Will Infopath kill custom ARS development? Good morning folks, This isn't a question to get help per se, but rather just to start a discussion. I recently started using Office 2007 at work and started looking at one of the new applications - Infopath. It is a form development tool that you can use to connect to databases, web services, etc. You can then take these forms and upload them to Sharepoint, so they become gui written web enabled applications. While it currently does not have anything close to the functionality of Remedy, I hear a lot of excitement about this tool. Given the fact that Microsoft is going to release their own ITSM type software and all the enhancements they are putting into Sharepoint, I'm wondering how many companies out there are talking about going down the Microsoft route and ditching Remedy. What are your thoughts on this software, and what do you think it means for the future of ARS development? Shawn Pierson Private and confidential as detailed <a href="http://www.sug.com/disclaimers/default.htm#Mail";>here</a>. If you cannot access hyperlink, please e-mail sender. ________________________________________________________________________ _______ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org ARSlist:"Where the Answers Are" ________________________________________________________________________ _______ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org ARSlist:"Where the Answers Are" ________________________________________________________________________ _______ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org ARSlist:"Where the Answers Are" _______________________________________________________________________________ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org ARSlist:"Where the Answers Are"
