Okay, so here's the deal. We've owned SLA for many years and always paid maintenance. All we really needed was a simple escalation tool. Now we're upgrading to 7 and they're saying we have to pay another $30k plus maintenance (80% discount I guess) to upgrade to 7 because it has extra features.
We've been paying for maintenance, which entitles us to an upgrade. If they want to throw in a bunch of bells and whistles (none of which we need), they should either have an SLM light that we can upgrade to for free or a free upgrade to the full blown SLM. Am I crazy here or ? Anybody else have this problem? Anybody else go to the mattresses w/ BMC? How'd it turn out? Jack Covert Corporate IT Enterprise Systems Management Remedy Support Team Remedy Support Team Home Page <http://collaborate.mckesson.com/sites/esm/remedy> http://collaborate.mckesson.com/sites/esm/remedy _______________________________________________________________________________ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org ARSlist:"Where the Answers Are"
