Thanks Don, good info... Jack
Corporate IT Enterprise Systems Management Remedy Support Team Remedy Support Team Home Page http://collaborate.mckesson.com/sites/esm/remedy -----Original Message----- From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of Savant, [EMAIL PROTECTED] Sent: Wednesday, October 31, 2007 3:03 PM To: [email protected] Subject: Re: SLM - Pay to upgrade from SLA - Anybody fight this and win? Jack: We were in the same position earlier this year but lost the battle. As our sales rep explained it, they discontinued the older product (SLA 6.0) and were no longer going to upgrade or support it. To appease our complaining, they offered us the new product (SLM 7.0) at zero cost - we just had to pay the difference in maintenance for the balance of our annual contract (i.e. the difference between the unused portion of SLA maintenance and the pro-rated expense for the new product). It's my understanding that this was a "one-time" offer that had to be processed by June 30, 2007. Note that none of the above mentions functionality or features, it was simply a product direction decision. If I were you, I would question my sales rep as to why they didn't work with you to take advantage of the "one-time" offer. Even though you weren't ready to move to 7.x at that time, it obviously would have to been to your advantage to process the SLA to SLM migration before June '07. - Don -----Original Message----- From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of Covert, Jack Sent: Wednesday, October 31, 2007 11:56 AM To: [email protected] Subject: SLM - Pay to upgrade from SLA - Anybody fight this and win? This is a multi-part message in MIME format. ------_=3D_NextPart_001_01C81BEF.A27C8418 Content-Type: text/plain; charset=3Dus-ascii Content-Transfer-Encoding: quoted-printable Okay, so here's the deal. We've owned SLA for many years and always paid maintenance. All we really needed was a simple escalation tool. Now we're upgrading to 7 and they're saying we have to pay another $30k plus maintenance (80% discount I guess) to upgrade to 7 because it has extra features. =3D20 We've been paying for maintenance, which entitles us to an upgrade. If they want to throw in a bunch of bells and whistles (none of which we need), they should either have an SLM light that we can upgrade to for free or a free upgrade to the full blown SLM. =3D20 Am I crazy here or ? Anybody else have this problem? Anybody else go to the mattresses w/ BMC? How'd it turn out? =3D20 Jack Covert =3D20 Corporate IT Enterprise Systems Management Remedy Support Team =3D20 =3D20 Remedy Support Team Home Page <http://collaborate.mckesson.com/sites/esm/remedy> http://collaborate.mckesson.com/sites/esm/remedy =3D20 ________________________________________________________________________ _______ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org ARSlist:"Where the Answers Are" ------_=3D_NextPart_001_01C81BEF.A27C8418 Content-Type: text/html; charset=3Dus-ascii Content-Transfer-Encoding: quoted-printable ** <html xmlns:o=3D3D"urn:schemas-microsoft-com:office:office" =3D xmlns:w=3D3D"urn:schemas-microsoft-com:office:word" =3D xmlns:st1=3D3D"urn:schemas-microsoft-com:office:smarttags" =3D xmlns=3D3D"http://www.w3.org/TR/REC-html40";> <head> <meta name=3D3DGenerator content=3D3D"Microsoft Word 11 (filtered = medium)"> <o:SmartTagType =3D namespaceuri=3D3D"urn:schemas-microsoft-com:office:smarttags" name=3D3D"City"/> <o:SmartTagType =3D namespaceuri=3D3D"urn:schemas-microsoft-com:office:smarttags" name=3D3D"place"/> <!--[if !mso]> <style> st1\:*{behavior:url(#default#ieooui) } </style> <![endif]--> <style> <!-- /* Style Definitions */ p.MsoNormal, li.MsoNormal, div.MsoNormal {margin:0in; margin-bottom:.0001pt; font-size:12.0pt; font-family:"Times New Roman";} a:link, span.MsoHyperlink {color:blue; text-decoration:underline;} a:visited, span.MsoHyperlinkFollowed {color:purple; text-decoration:underline;} span.EmailStyle17 {mso-style-type:personal-compose; font-family:Arial; color:windowtext;} @page Section1 {size:8.5in 11.0in; margin:1.0in 1.25in 1.0in 1.25in;} div.Section1 {page:Section1;} --> </style> </head> <body lang=3D3DEN-US link=3D3Dblue vlink=3D3Dpurple> <div class=3D3DSection1> <p class=3D3DMsoNormal><font size=3D3D2 face=3D3DArial><span =3D style=3D3D'font-size:10.0pt; font-family:Arial'>Okay, so here’s the deal. We’ve =3D owned <st1:place w:st=3D3D"on">SLA</st1:place> for many years and always paid =3D maintenance. All we really needed was a simple escalation tool. Now we’re =3D upgrading to 7 and they’re saying we have to pay another $30k plus maintenance (80% = =3D discount I guess) to upgrade to 7 because it has extra =3D features.<o:p></o:p></span></font></p> <p class=3D3DMsoNormal><font size=3D3D2 face=3D3DArial><span =3D style=3D3D'font-size:10.0pt; font-family:Arial'><o:p> </o:p></span></font></p> <p class=3D3DMsoNormal><font size=3D3D2 face=3D3DArial><span =3D style=3D3D'font-size:10.0pt; font-family:Arial'>We’ve been paying for maintenance, which =3D entitles us to an upgrade. If they want to throw in a bunch of bells and =3D whistles (none of which we need), they should either have an SLM light that we can =3D upgrade to for free or a free upgrade to the full blown =3D SLM.<o:p></o:p></span></font></p> <p class=3D3DMsoNormal><font size=3D3D2 face=3D3DArial><span =3D style=3D3D'font-size:10.0pt; font-family:Arial'><o:p> </o:p></span></font></p> <p class=3D3DMsoNormal><font size=3D3D2 face=3D3DArial><span =3D style=3D3D'font-size:10.0pt; font-family:Arial'>Am I crazy here or ? Anybody else have this =3D problem? Anybody else go to the mattresses w/ BMC? How’d it turn =3D out?<o:p></o:p></span></font></p> <p class=3D3DMsoNormal><font size=3D3D2 face=3D3DArial><span =3D style=3D3D'font-size:10.0pt; font-family:Arial'><o:p> </o:p></span></font></p> <p class=3D3DMsoNormal><font size=3D3D2 face=3D3DArial><span =3D style=3D3D'font-size:10.0pt; font-family:Arial'>Jack Covert<o:p></o:p></span></font></p> <p class=3D3DMsoNormal><font size=3D3D2 face=3D3DArial><span =3D style=3D3D'font-size:10.0pt; font-family:Arial'><o:p> </o:p></span></font></p> <p class=3D3DMsoNormal><b><i><font size=3D3D2 face=3D3DArial><span =3D style=3D3D'font-size:10.0pt; font-family:Arial;font-weight:bold;font-style:italic'>Corporate =3D IT</span></font><o:p></o:p></i></b></p> <p class=3D3DMsoNormal><st1:City w:st=3D3D"on"><st1:place =3D w:st=3D3D"on"><b><i><font size=3D3D2 face=3D3DArial><span =3D style=3D3D'font-size:10.0pt;font-family:Arial;font-weight:bold; =3D font-style:italic'>Enterprise</span></font></i></b></st1:place></st1:Cit =3D y><b><i><font size=3D3D2 face=3D3DArial><span =3D style=3D3D'font-size:10.0pt;font-family:Arial;font-weight: bold;font-style:italic'> Systems =3D Management</span></font><o:p></o:p></i></b></p> <p class=3D3DMsoNormal><b><i><font size=3D3D2 face=3D3DArial><span =3D style=3D3D'font-size:10.0pt; font-family:Arial;font-weight:bold;font-style:italic'>Remedy Support =3D Team</span></font></i></b><o:p></o:p></p> <p class=3D3DMsoNormal><font size=3D3D3 face=3D3D"Times New Roman"><span = =3D style=3D3D'font-size: 12.0pt'> <o:p></o:p></span></font></p> <p class=3D3DMsoNormal><font size=3D3D2 face=3D3DArial><span =3D style=3D3D'font-size:10.0pt; font-family:Arial'> <o:p></o:p></span></font></p> <p class=3D3DMsoNormal><em><b><i><font size=3D3D2 face=3D3DArial><span = =3D style=3D3D'font-size: 10.0pt;font-family:Arial;font-weight:bold'>Remedy Support Team Home =3D Page</span></font></i></b></em><o:p></o:p></p> <p class=3D3DMsoNormal><font size=3D3D2 face=3D3DArial><span =3D style=3D3D'font-size:10.0pt; font-family:Arial'><a =3D href=3D3D"http://collaborate.mckesson.com/sites/esm/remedy";><em><b><i><f o= n =3D t face=3D3DArial><span =3D style=3D3D'font-family:Arial;font-weight:bold'>http://collaborate.mckess o= n =3D .com/sites/esm/remedy</span></font></i></b></em></a></span></font><o:p>= 3D= </o:p></p> <p class=3D3DMsoNormal><font size=3D3D3 face=3D3D"Times New Roman"><span = =3D style=3D3D'font-size: 12.0pt'><o:p> </o:p></span></font></p> </div> </body> </html> __20060125_______________________This posting was submitted with HTML in it___ ------_=3D_NextPart_001_01C81BEF.A27C8418-- ________________________________________________________________________ _______ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org ARSlist:"Where the Answers Are" _______________________________________________________________________________ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org ARSlist:"Where the Answers Are"
