Where I said form "HPD:HelpDesk_Interface_Create" below, I should have said "HPD:IncidentInterface_Create" instead.
I can never get this form's name right. --- Rabi Tripathi <[EMAIL PROTECTED]> wrote: > Joe, Gotto love your speed! > > Relying on a coin toss seems like trouble, so I need > to figure out what's the right value to stuff in > 'SLMLookupTblKeyword' field. > > I haven't been able to locate any document that > talks > about how SLM works behind the scenes...what forms, > for what purpose, when does it create records for > what > purpose etc. Does anybody know of any doc such as > "SLM > architecture"? I have very limited insight into the > overall architecture. > > In a way it's fun to go down to this level to look > into nuts and bolts of an app, but at the same time > it's sad that I HAVE TO learn the dirty details to > get > something to work. > > Related question, nobody ever got ARERR [102] in > their arerror.log? If you have Incidents being > created > through HPD:HelpDesk_Interface_Create form, and you > have played with SLM on Incidents, I would think > this > error is bound to show up on arerror.log > > --------- > From Joe D'Souza <[EMAIL PROTECTED]> > reply-to [email protected], > to [email protected], > date Nov 5, 2007 8:03 PM > subject Re: ARERR [102] Name parameter... is empty; > field 'SLMLookupTblKeyword' on HPD:Help Desk > > hide details 8:03 PM (15 hours ago) > > > > Reply > > > ** > ARERR 102 is an error that happens when a field that > is used in 'Advanced' workflow to reference a form > or > server name or 'Advanced' table fields to reference > a > form or server name is empty. This typically happens > when there is missing data in containers that have > information about servers or forms, and a set field > operation that finds no data set fields to null. It > also could happen if you have changed a form name > and > the data containing form names may have not been > edited to reflect the renamed form. > > So check the underlying data configuration forms > where > the data for the field 300427600 is being set. > > Hope this helps.. > > Cheers > > Joe D'Souza > > -----Original Message----- > From: Action Request System discussion list(ARSList) > [mailto:[EMAIL PROTECTED] Behalf Of Rabi > Tripathi > Sent: Monday, November 05, 2007 7:23 PM > To: [email protected] > Subject: ARERR [102] Name parameter... is empty; > field > 'SLMLookupTblKeyword' on HPD:Help Desk > > > The short question is: has anybody had issue with > SLMLookupTblKeyword field on HPD:Help Desk records > on > IM 7 being blank, regularly causing the following > error in arerror.log? > > ARERR [102] Name parameter (or name field in a > parameter) is empty : 300427600 > > This is the long story: > After seeing the errors, I did some digging in and > it > turns out that... > system (ITSM 7) is having trouble deleting records > on > SYS:Action form...related to HPD:Help Desk record's > SLM stuff. > On manually trying to remove the offending record on > SYS:Action, I get the same error. > > Because filter INT:HPDSLM:INC:SLMSetTarget_7 > encounters some issue. > Because it references the top table on SLM tab, > CurrentSLAs_tbl, and this table's source form name > is > supposed to be held in field SLMLookupTblKeyword, > which is a real field, not a display only one, > ...but this record (and many others) have this field > empty. > > On further digging in (by this time I am at a dark > and > uncomfortable depth), it turns out that most > HPD:Help > Desk records have value "SLM:Measurement" in this > field, the right source form of this table, but many > records have this field blank. > > I did some more digging in and it turns out the only > workflow setting this field (at least the only ones > on > HPD:HelpDesk form) are some active links such as > "HPD:INC:SchemaNameLookup_10_NoSLM", and they set > the > field to "SYS:SLM:Measurement_Clone". > It **looks like** when there is no SLA attached, > this > "clone" form is used as source. And this form is > just > a trick to improve performance by avoiding > unnecessary > search on SLM:Measurement, because the "clone" form > seems to never have records. My interpretation. > > Now the question for me is why do many HPD:Help Desk > records have field SLMLookupTblKeyword blank. > Related > question, what's setting it, in the first place? I'm > guessing SLM code, but where, how and why is it > shirking its duty on some records? > > And a bonus question, what are those clown active > links doing? They seem to be good for > nothing...other > than upping the total number of active links in ITSM > 7. > > Ah...answered my own question before hitting > send...turns out all the HPD:HelpDesk records with > this issue were created not by people, but came in > thru the form HPD:HelpDesk_Interface_submit > (incoming > email, web services etc). They should have rememberd > to have the code on this intermediate form set > SLMLookupTblKeyword field, but they didn't, so I get > to do the honor. I will set it to...I don't know if > I > should set it to "SLM:Measurement" or > "SLM:Measurement_Clone". Bummer. It's late so I'm > tossing a coin and then going home. > > TIA. > > ps: It took a while to type this, so I'm sending > this > instead of discarding it...hopefully will help > somebody some day > > __________________________________________________ > Do You Yahoo!? > Tired of spam? Yahoo! Mail has the best spam > protection around > http://mail.yahoo.com > __________________________________________________ Do You Yahoo!? Tired of spam? Yahoo! Mail has the best spam protection around http://mail.yahoo.com _______________________________________________________________________________ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor: www.rmsportal.com ARSlist: "Where the Answers Are"
