The most detailed description of this process, as defined by ITIL v2 and implemented in ITSM 7, is in the white paper (Aug 2006) BMC Best Practice Process Flows for ITIL Incident and Problem Management.
Christopher Strauss, Ph.D. Remedy Database Administrator University of North Texas Computing Center http://itsm.unt.edu/ -----Original Message----- From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of T. Dee Sent: Wednesday, November 07, 2007 2:31 PM To: [email protected] Subject: Question: ITSM 7.0 - Resolution & Recovery vs. Incident Closure On the Process Flow Status bar in ITSM 7.0 (Incident) - there is "Resolution and Recovery" and "Incident Closure" - can someone explain the difference to me? THANKS! T. ________________________________________________________________________ _______ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor: www.rmsportal.com ARSlist: "Where the Answers Are" _______________________________________________________________________________ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor: www.rmsportal.com ARSlist: "Where the Answers Are"
