Whoops - all of my attention was on patch 006 today - the 16 Oct stuff is 2006, but there are seven (7) new ones in October 2007. I think these were done with the new Service Management Process Model (SMPM) ITIL workflow tool. I found the new BSM performance tuning paper that came out right before UserWorld very interesting, and have started testing some of their recommended settings.
Christopher Strauss, Ph.D. Remedy Database Administrator University of North Texas Computing Center http://itsm.unt.edu/ > -----Original Message----- > From: Action Request System discussion list(ARSList) > [mailto:[EMAIL PROTECTED] On Behalf Of strauss > Sent: Wednesday, November 07, 2007 4:15 PM > To: arslist@ARSLIST.ORG > Subject: Re: Question: ITSM 7.0 - Resolution & Recovery vs. > Incident Closure > > They appear to have updated it with their new service > modeling tool at > http://documents.bmc.com/supportu/documents/58/89/85889/85889.pdf . > > Look on the support web under documentation for Service Desk > 7.0.02 - someone got busy and posted _dozens_ of new white > papers up there on 16 October, and since. > > Christopher Strauss, Ph.D. > Remedy Database Administrator > University of North Texas Computing Center http://itsm.unt.edu/ _______________________________________________________________________________ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor: www.rmsportal.com ARSlist: "Where the Answers Are"
