I'm just starting to learn ITSM version 7 but am currently using version 5. In version 5 you could create a general notification group. The Contracts forms then had a notification group field that we used to notify these groups when a contract was expiring. In version 7 did they do away with notification groups? If so, does anyone know the reasoning behind this decision? How are you supposed to create a group just for notification purposes in version 7(i.e. the group can only be used for contract notifications and not for Help Desk Requests or Change Requests)? Any suggestions would be greatly appreciated.
Thanks John Monroe Department of Technology Services _______________________________________________________________________________ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor: www.rmsportal.com ARSlist: "Where the Answers Are"
