Steve, Some of this is configurable.
Here are a few things to consider... Outbound Mailbox config settings: 'Polling Interval (Minutes/Seconds)*' And (verses/with) A few Email Engine config settings... com.remedy.arsys.emaildaemon.<server_name>.RPC=0 com.remedy.arsys.emaildaemon.ChunkSize=100 com.remedy.arsys.emaildaemon.NumberOfSenderThreads=1 com.remedy.arsys.emaildaemon.OutgoingMessagesQueueSize=100 com.remedy.arsys.emaildaemon.SendEmailSetSize=100 This one may or may not be important for your environment... com.remedy.arsys.emaildaemon.OutgoingConnectionRecycleSize=100 If things get desperate enough then you might even look at this setting so that you can have multiple Email Engines servicing separate mailboxes. :) com.remedy.arsys.emaildaemon.Mailboxes= So... You might want to split off a private RPC (with enough threads) You might want to increase .NumberOfSenderThreads You might want to alter .OutgoingMessagesQueueSize and/or .SendEmailSetSize. (However I am not really clear on the differences between these two settings.) Or maybe all of them. However, as normal... go slow with any tuning exercise. Often you "fix" one thing, but in doing that you really have traded an increase in X for a decrease in Y. Sometimes Y is more important and you did not realize they were related before you started trying to tune the performance. Also realize that your performance delays may not be in the ARS layers. It might be in the outbound SMTP/IMAP/MAPI service that is the bottleneck too. HTH. However I can honestly say that I have seen a single Email engine (not paticually tuned) send over 10,000 text based (small ish) emails in about 10 minutes. YMWV -- Carey Matthew Black Remedy Skilled Professional (RSP) ARS = Action Request System(Remedy) Love, then teach Solution = People + Process + Tools Fast, Accurate, Cheap.... Pick two. On Nov 8, 2007 6:41 PM, Steve Burke <[EMAIL PROTECTED]> wrote: > Hi > > We are running load balanced windows 2003 servers, ORACLE, and ITSM > 7.0.1 on patch 2 > > The question I have is we have noticed lately that the outgaing emails > are not being able to be process by ARMAIL notifications in a timely > fashion and they are building up as more are coming in then being > cleared > > How many emails would we be reasonable expectation to be processed say > in a 10 minute window _______________________________________________________________________________ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor: www.rmsportal.com ARSlist: "Where the Answers Are"
