My issue with Patch 4 was :
a) Requencing of tasks
b) Deleting an alternate approver
They both crashed the server, and I tracked it down to the execution of the
$PROCESS$
Application-Query-Delete-Entry
I installed Patch 5 and tested and the issue went away. I haven't seen
anything funny so far....
Oracle 10g
Solaris 10
Regards,
Emad
On 11/9/07, Axton <[EMAIL PROTECTED]> wrote:
>
> ** If you are using Solaris, libumem will point you right to the source.
> It's a bit of a learning curve, but it will point you to the process,
> library, and function that performed an illegal memory operation.
>
> Axton Grams
>
> On Nov 9, 2007 9:01 AM, Howard Richter <[EMAIL PROTECTED]> wrote:
>
> > Axton,
> >
> > I think your correct. It took me a little to long to find that a
> > plig-in was causing a arseverd crash.
> >
> > I wonder what else is hiding from me.
> >
> > Howard
> >
> > On Nov 9, 2007 8:46 AM, Axton <[EMAIL PROTECTED]> wrote:
> > > I tried running arserver patch 4 with itsm 7 on Solaris with the
> > > libumem memory allocator. That was a no show, as the thing wouldn't
> > > even start up. Me thinks there are lots of illegal memory operations
> > > buried in all those plugins.
> > >
> > > Axton Grams
> > >
> > >
> > > On Nov 9, 2007 7:49 AM, Howard Richter < [EMAIL PROTECTED]> wrote:
> > > > I found that my ars patch 4 and patch 5 crashing are caused by the
> > > > plugin libarcdcQuery.so from patch 2 of itsm.
> > > >
> > > > I am wating from BMC to give me a fix.
> > > >
> > > > Try what I did and take the plugins out of the loop and see if the
> > > > server stays ups, mine was creahing every 2 minutes.
> > > >
> > > > Howard
> > > >
> > > > On Nov 9, 2007 2:55 AM, George Jungle < [EMAIL PROTECTED]>
> > wrote:
> > > > > **
> > > >
> > > > > Hey Carey,
> > > > >
> > > > > Childhood wasn't too bad, you just gotta have a great sense of
> > humour :-)
> > > > > Luckily growing up in a remote island in the indian ocean works in
> > my favour
> > > > > as no oen really knew it! was only when i got here that i realised
> > what it
> > > > > was.
> > > > >
> > > > > Otherwise, we're running Solaris 10 + Oracle 10g, and can see the
> > issue
> > > > > occuring when we attempt to resequence tasks throughout the tool.
> > > > >
> > > > > It's pretty strange and we're getting an issue raised with BMC
> > now.
> > > > >
> > > > > I'd love to hear what everybody else is getting when they try this
> > with
> > > > > Patch 5.
> > > > >
> > > > > looks like we might have to put this into Produciton in a hurry...
> > not good,
> > > > > but you gotta do what you gotta do.
> > > > >
> > > > > Thanks all.
> > > > >
> > > > > George
> > > > >
> > > > >
> > > > >
> > > > >
> > > > >
> > > > > On 11/9/07, Carey Matthew Black <[EMAIL PROTECTED]> wrote:
> > > > > > Ok.. It is Friday... so.... (please forgive me...)
> > > > > >
> > > > > > It is not the patch that is causing the crash ... it is that
> > darn
> > > > > > Tree! ("Watch out for that Tree!")
> > > > > >
> > > > > > We have a dev server with ITSM Service Desk v7.0.02 patch 005.
> > > > > > (Totally clean install on Linux with Oracle.) We have not yet
> > put the
> > > > > > server under any load, but have also not seen the server crash
> > on us
> > > > > > for unexplained reasons. Do you have any idea what might be
> > triggering
> > > > > > your issue?
> > > > > >
> > > > > >
> > > > > > Although I did find it "down" tonight... looks like the OS
> > rebooted...
> > > > > > hum.... need to go poke the sysAdmin to find out what happened.
> > :(
> > > > > > Ah.. more work for tomorrow.
> > > > > >
> > > > > > --
> > > > > > Carey Matthew Black
> > > > > > Remedy Skilled Professional (RSP)
> > > > > > ARS = Action Request System(Remedy)
> > > > > >
> > > > > > Love, then teach
> > > > > > Solution = People + Process + Tools
> > > > > > Fast, Accurate, Cheap.... Pick two.
> > > > > >
> > > > > >
> > > > > > P.S. If "George Jungle" is really your name... you must have had
> > a
> > > > > > rough childhood. I thought being named "Carey" was tough. (
> > > > > > http://en.wikipedia.org/wiki/George_of_the_Jungle )
> > > > > >
> > > > > >
> > > > > > On Nov 8, 2007 11:00 PM, George Jungle <[EMAIL PROTECTED] >
> > wrote:
> > > > > > > **
> > > > > > > Hey guys,
> > > > > > >
> > > > > > > We just applied patch 4 in an attempt to stop the server
> > crashing, but
> > > > > as
> > > > > > > we've all read, it is still crashing.
> > > > > > >
> > > > > > > Can anyone comment on whether patch 5 is successful in
> > stopping the
> > > > > crashes?
> > > > > > >
> > > > > > > Thanks.
> > > > > > >
> > > > > > > George
> > > > > > >
> > > > > > >
> > > > > > >
> > > > > > >
> > > > > > >
> > > > > > > On 11/1/07, Axton <[EMAIL PROTECTED]> wrote:
> > > > > > > > Let me know how that goes. I am still on 7.0.1 patch 1 due
> > to
> > > > > > > > critical flaws in 7.0.1 patches 2, 3, and 4 (all crash the
> > server).
> > > > > > > >
> > > > > > > > Thanks,
> > > > > > > > Axton Grams
> > > > > > > >
> > > > > > > > On Oct 31, 2007 11:19 AM, Jarl Grøneng <
> > [EMAIL PROTECTED]>
> > > > > wrote:
> > > > > > > > > Yes, running 7.01 and patch 5 on solaris. Since it fixed a
> > couple of
> > > > > > > > > bugs (both crash the server) it will soon be installed on
> > prodution.
> > > > > > > > >
> > > > > > > > > --
> > > > > > > > > Jarl
> > > > > > > > >
> > > > > > > > > On 10/31/07, Ferreira, Frans F <[EMAIL PROTECTED]
> > >
> > > > > > > wrote:
> > > > > > > > > > **
> > > > > > > > > >
> > > > > > > > > >
> > > > > > > > > >
> > > > > > > > >
> > > > > > > > > > Hi everybody
> > > > > > > > > >
> > > > > > > > > >
> > > > > > > > > >
> > > > > > > > > > Has any body out there applied this patch and what is
> > the outcome?
> > > > > > > > > >
> > > > > > > > > >
> > > > > > > > > >
> > > > > > > > > > Frans Ferreira
> > > > > > > > > >
> > > > > > > > > > Senior Technical Consultant
> > > > > > > > > >
> > > > > > >
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> > > > --
> > > > Howard Richter
> > > > ITIL Foundation Certified
> > > > Red Hat Certified Technician
> > > > CompTIA Linux+ Certified
> > > > [EMAIL PROTECTED]
> > > > Resume = http://hotjobs.yahoo.com/resumes/hrichter_1/resumeofhoward
> > > >
> > > >
> > > >
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> > >
> >
> >
> >
> >
> > --
> > Howard Richter
> > ITIL Foundation Certified
> > Red Hat Certified Technician
> > CompTIA Linux+ Certified
> > [EMAIL PROTECTED]
> > Resume = http://hotjobs.yahoo.com/resumes/hrichter_1/resumeofhoward
> >
> >
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> >
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