Hello Everyone, When a user is in the Remedy user Helpdesk application there is a menu item named "Shortcut" that allows to print a status history of a case. The user receives an error "Error occurred generating report. (ARERR 1658). One of solutions to resolve this error is to change the configuration in the AR System ODBC Setup to check "Use underscores" option. The problem is that this configuration gets reset when the user clicks on the "Shortcut" menu item to print a status history of a case. I am trying to find if Crystal reports is recreating the AR System ODBC driver or what is resetting this driver and making it loose my last configuration. Environment - Windows server 2003 - Remedy Ar System 6.3 - Helpdesk 5.6 - Microsoft SQL Server 2000 Database. Thank you. Jorge Polo
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