If you are using a Preference Server, the "AR System User Preference" form "Advanced" tab has an "ODBC Use Undersocres" setting. The system will use the setting to control the ODBC if the user is calling the Preference Server. If your not using a Preference Server you may have to set the Use Underscore in the report and in your ODBC settings.
HTHs Dave Fincher Thad K Esser <[EMAIL PROTECTED]> wrote: ** When we had the exact same error, we tracked it down to whether or not the user was using a preference server. If they used a preference server when logging in, it would put a seemingly random number in the "Private RPC Socket" field of the ODBC config. I never checked if it was resetting the underscores. Hope that helps, Thad Esser Remedy Developer "Argue for your limitations, and sure enough, they're yours."-- Richard Bach "Jorge Polo" <[EMAIL PROTECTED]> Sent by: "Action Request System discussion list(ARSList)" <[email protected]> 11/09/2007 10:48 AM Please respond to [email protected] To [email protected] cc Subject How AR System ODBC Data Source Driver is reset when the status report option in Helpdesk application is used ** Hello Everyone, When a user is in the Remedy user Helpdesk application there is a menu item named "Shortcut" that allows to print a status history of a case. The user receives an error "Error occurred generating report. (ARERR 1658). One of solutions to resolve this error is to change the configuration in the AR System ODBC Setup to check "Use underscores" option. The problem is that this configuration gets reset when the user clicks on the "Shortcut" menu item to print a status history of a case. I am trying to find if Crystal reports is recreating the AR System ODBC driver or what is resetting this driver and making it loose my last configuration. Environment - Windows server 2003 - Remedy Ar System 6.3 - Helpdesk 5.6 - Microsoft SQL Server 2000 Database. Thank you. Jorge Polo Portions of this message may be confidential under an exemption to Ohio's public records law or under a legal privilege. If you have received this message in error or due to an unauthorized transmission or interception, please delete all copies from your system without disclosing, copying, or transmitting this message. __20060125_______________________This posting was submitted with HTML in it___ ***IMPORTANT NOTICE: This communication, including any attachment, contains information that may be confidential or privileged, and is intended solely for the entity or individual to whom it is addressed. If you are not the intended recipient, you should delete this message and are hereby notified that any disclosure, copying, or distribution of this message is strictly prohibited. Nothing in this email, including any attachment, is intended to be a legally binding signature.*** __20060125_______________________This posting was submitted with HTML in it___ __________________________________________________ Do You Yahoo!? Tired of spam? Yahoo! Mail has the best spam protection around http://mail.yahoo.com _______________________________________________________________________________ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor: www.rmsportal.com ARSlist: "Where the Answers Are"
