Louise, The process ID the error refers to viz. 390603, is the Escalation Server process ID.
So it appears like an Escalation is trying to modify a set of records and this escalation is being prevented from modifying these records by a filter that is created on Modify which returns an error.. Look for that filter and exclude the Escalation user AR_ESCALATOR from that filter. This can be done by appending AND $USER$ != "AR_ESCALATOR" in the qualification string of this filter. >From the error message number, it is very likely that this filter is perhaps >an Out of the box filter. If this is the case, you might want to check the >whole workflow to assess the ramifications of excluding the Escalation user >from that check on the filter. If you do not have the expertise to do that >yourself, contact Remedy Support and verify with engineering if it is ok for >you to exclude the Escalation user from being checked on that filter.. Cheers Joe D'Souza -----Original Message----- From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] Behalf Of E. Louise van Hine Sent: Friday, November 09, 2007 4:48 PM To: [email protected] Subject: anyone seen this error ? This error is appearing multiple times in my arerror.log on our test system. We are runnin ITSM 7 patch 4 on Windows. This look familiar to anyone ? 390603 : : You do not currently have permission to modify a problem investigation request. Notify your administrator. (ARERR 1631135) -- Regards, Louise van Hine [EMAIL PROTECTED] No virus found in this outgoing message. Checked by AVG Free Edition. Version: 7.5.503 / Virus Database: 269.15.28/1123 - Release Date: 11/10/2007 3:47 PM _______________________________________________________________________________ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor: www.rmsportal.com ARSlist: "Where the Answers Are"
