I hit send too quick. Should have included this tip too.. An easy way to find that filter would be running the following select statement on the database.
Select name from FILTER, FILTER_MESSAGE where FILTER.FILTERID = FILTER_MESSAGE.FILTERID and FILTER_MESSAGE.MESSAGE__NUMBER = 1631135; I may have got the column name MESSAGE_NUMBER wrong but you could do a describe on FILTER_MESSAGE to check the actual name.. Cheers Joe D'Souza -----Original Message----- From: Joe D'Souza [mailto:[EMAIL PROTECTED] Sent: Saturday, November 10, 2007 2:06 PM To: ARS Discussion List Subject: RE: anyone seen this error ? Louise, The process ID the error refers to viz. 390603, is the Escalation Server process ID. So it appears like an Escalation is trying to modify a set of records and this escalation is being prevented from modifying these records by a filter that is created on Modify which returns an error.. Look for that filter and exclude the Escalation user AR_ESCALATOR from that filter. This can be done by appending AND $USER$ != "AR_ESCALATOR" in the qualification string of this filter. From the error message number, it is very likely that this filter is perhaps an Out of the box filter. If this is the case, you might want to check the whole workflow to assess the ramifications of excluding the Escalation user from that check on the filter. If you do not have the expertise to do that yourself, contact Remedy Support and verify with engineering if it is ok for you to exclude the Escalation user from being checked on that filter.. Cheers Joe D'Souza -----Original Message----- From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] Behalf Of E. Louise van Hine Sent: Friday, November 09, 2007 4:48 PM To: [email protected] Subject: anyone seen this error ? This error is appearing multiple times in my arerror.log on our test system. We are runnin ITSM 7 patch 4 on Windows. This look familiar to anyone ? 390603 : : You do not currently have permission to modify a problem investigation request. Notify your administrator. (ARERR 1631135) -- Regards, Louise van Hine [EMAIL PROTECTED] No virus found in this outgoing message. Checked by AVG Free Edition. Version: 7.5.503 / Virus Database: 269.15.28/1123 - Release Date: 11/10/2007 3:47 PM _______________________________________________________________________________ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor: www.rmsportal.com ARSlist: "Where the Answers Are"
