Another thing that will not copy correctly with a database is EIE or AIE - you will have to reinstall it after the move, but that does work.
Christopher Strauss, Ph.D. Remedy Database Administrator University of North Texas Computing Center http://remedy.unt.edu/ -----Original Message----- From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of Matthew Perrault Sent: Monday, November 12, 2007 1:39 PM To: arslist@ARSLIST.ORG Subject: Re: Copy ARS Server with ITSM 7 thru database copy? Rabi, I would advise against that approach. We tried that by doing a full install (and everything was working after the install) and moving to a new server/database. So we took a database backup of our Dev environment and tried to move it into our QA environment. Well, SLM stopped working, CMDB stopped working (the reconciliation engine wouldn't run). We couldn't get assets created. Simply put it was a problem. So we have now gone back to our original dev environment. If you REALLY want to pursue this avenue, there are three places to make changes. The mid-tier configuration, where you specify the Data Visualization server, CAI:Application Registry and the "Configure Custom Form Info" form. Also, you need to verify you plugin paths in your ar.cfg file. Like I said we tried it and it didn't work. And from what I gathered from the convo others had with BMC they will not support that approach unless you actually install the apps, integrations and such on the actual server and those installations are completely successful. Matt -----Original Message----- From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of Rabi Tripathi Sent: Monday, November 12, 2007 12:15 PM To: arslist@ARSLIST.ORG Subject: Copy ARS Server with ITSM 7 thru database copy? I am about to create a development environment for our production ARS setup with ITSM 7. After the software installs, I am planning to copy the database from production and dump it on development. What kind of cleanup do I have to do afterwards...with server name references? Our production environment has server group setup, not in development. I'm hoping when I start development server, the ranking form will be removed so I won't have to worry about that. Code, as far as I know, is not supposed to have hard-coded server name references. So I'm expecting an easy database copy. Please tell me if I'm being too naive here. I haven't done database copy since 6.0.x version. Thanks. __________________________________________________ Do You Yahoo!? Tired of spam? Yahoo! Mail has the best spam protection around http://mail.yahoo.com ________________________________________________________________________ _______ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor: www.rmsportal.com ARSlist: "Where the Answers Are" ________________________________________________________________________ _______ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor: www.rmsportal.com ARSlist: "Where the Answers Are" _______________________________________________________________________________ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor: www.rmsportal.com ARSlist: "Where the Answers Are"
