A couple other things you should also cover: 1. In the "Report" form where you might have added custom reports (or possibly the out of box reports) for ITSM have a field for Server. Make sure that is updated. 2. You may have RUN PROCESS commands inside filters that run specific files on the application server. These filters may contain the specific application server name.
These and the others listed should cover what you need to update. Thanks Peter Lammey ESPN MIT Technical Services & Applications Management 860-766-4761 -----Original Message----- From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of Rabi Tripathi Sent: Monday, November 12, 2007 4:19 PM To: [email protected] Subject: Re: Copy ARS Server with ITSM 7 thru database copy? Let me summarize what you guys said so far about copying ITSM 7 from one server to another one: (1)Copying the file system from one server to another one is a bad idea. Ok. I was not planning on doing this. Only want to copy the database, after I install all the software on the new server. (2)After I install all the applications, and copy the database to the new server, I need to: a)Update path to help files b)Update SHR:Application records. I see the server references to update on this form's records. c)Update CAI:Application Registry records. I see the server references on this form's records, so I will update them. d)Need to update Configure "Custom Form Info" form records. I can't find this form. Probably an alias. What's the actual form name? e)Update "Email form", meaning "AR System Email Configuration" form recrods. I can't find server reference on this form. Are you guys talking about a different form? f)Need to reinstall EIE and AIE after database copy. "To make EIE work after moving databases, read the note on how to configure EIE on a server group or a shared database." EIE=Event Integration Engine, AIE=Assignment Engine? g)May need to update User and "People" (CTM:People) forms. I can't find server name references here, but I guess I need to fix the license information. Is that it? It can't be that easy! May be it is. I will then need to spend some more time modifying some parameters in Server Info tab on Remedy Admin as well as ar.conf to account for the fact that I may want the new server to behave differently (in my case no server group setup). I'm trying to see if I can somehow do a database query to see which tables have my server name embedded. If I find anything new I will share with you guys. In the mean time, please validate or add to the list above. Wondering if there is any white paper on this. The likely answer is no. Or, if the partner implementation trainings covers such a copy, or any other way of copying apps. If not, that's an inexcusable omission. Or so I think. Regards. --- Joe D'Souza <[EMAIL PROTECTED]> wrote: > Neither will Help paths to OTB applications be correctly configured. > You will manually need to configure these manually by altering the > paths in the SHARE:Application Properties form by editing the path to > help. > > To make EIE work after moving databases, read the note on how to > configure EIE on a server group or a shared database. > > Pardon my ignorance, but what is AIE? > > > Joe D'Souza > > > -----Original Message----- > From: Action Request System discussion list(ARSList) > [mailto:[EMAIL PROTECTED] Behalf Of strauss > Sent: Monday, November 12, 2007 2:43 PM > To: [email protected] > Subject: Re: Copy ARS Server with ITSM 7 thru database copy? > > > Another thing that will not copy correctly with a database is EIE or > AIE > - you will have to reinstall it after the move, but that does work. > > Christopher Strauss, Ph.D. > Remedy Database Administrator > University of North Texas Computing Center http://remedy.unt.edu/ No > virus found in this outgoing message. > Checked by AVG Free Edition. > Version: 7.5.503 / Virus Database: 269.15.30/1126 - Release Date: > 11/12/2007 > 12:56 PM > > ________________________________________________________________________ _______ > UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum > Sponsor: www.rmsportal.com ARSlist: "Where the Answers Are" > __________________________________________________ Do You Yahoo!? Tired of spam? Yahoo! Mail has the best spam protection around http://mail.yahoo.com ________________________________________________________________________ _______ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor: www.rmsportal.com ARSlist: "Where the Answers Are" _______________________________________________________________________________ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor: www.rmsportal.com ARSlist: "Where the Answers Are"
