Classification: UNCLASSIFIED Caveats: NONE ITSM is very generic at it's core. I've seen it used for many things such as:
1. Office Move, adds, changes 2. Security/Badge approval 3. HR Inprocess/Outprocess 4. Property passes 5. Book ordering 6. Motor pool 7. Car Repair 8. etc., etc. ITIL is oriented toward Service Management and BMC has oriented it's ITSM toward this standard. However this doesn't limit it to what you can do. An incident or change could be anything from a request for a loaner car, to a network preventive maintenance. It all comes down to how you define your categorization. If you have a CTI for ordering a new IT book and it automatically routes to the book buyer, then ITSM works great. If your book seller has a Web Services interface (Amazon do you have one???) the entire process could be done automated. Imagination can cause interesting results. Gordon M. Frank DISA\Version FNS -----Original Message----- From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of Durrant, Michael M. - ITSD Sent: Wednesday, November 14, 2007 11:35 AM To: [email protected] Subject: Using ITSM 6 for things other than ITSM ** Is anyone using ITSM to run non-IT help desks? Thanks, Michael The information contained in this email may be privileged, confidential or otherwise protected from disclosure. All persons are advised that they may face penalties under state and federal law for sharing this information with unauthorized individuals. If you received this email in error, please reply to the sender that you have received this information in error. Also, please delete this email after replying to the sender. __20060125_______________________This posting was submitted with HTML in it___ Classification: UNCLASSIFIED Caveats: NONE _______________________________________________________________________________ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor: www.rmsportal.com ARSlist: "Where the Answers Are"
