I have seen something similar we are on 7.0.1 unpatched. The condition for ours was when a incident was resolved and then updated it would send duplicate emails when it should in fact not send any.
Cheers From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of Sokol, Brian Sent: Thursday, 15 November 2007 09:30 To: [email protected] Subject: Re: Duplicate Emails Being sent ** I am on version 7.1. ________________________________________ From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of Ben Cantatore Sent: Wednesday, November 14, 2007 12:59 PM To: [email protected] Subject: Re: Duplicate Emails Being sent ** SW00272549 Email notifications are being sent out twice randomly. Fixed in patch 5 for version 7.0.1 Ben Cantatore Remedy Administrator Avon (914) 935-2946 Dwayne Martin <[EMAIL PROTECTED]> Sent by: "Action Request System discussion list(ARSList)" <[email protected]> 11/14/2007 12:49 PM Please respond to [email protected] To [email protected] cc Subject Re: Duplicate Emails Being sent Re: Has anyone seen this behavior before? Yes. It started when we upgraded to 7.0.1, and it happened all the time, not just occasionally. It went away when we upgraded to 7.1. (We are on a RH Linux ARS server.) Dwayne Martin James Madison University ---- Original message ---- >Date: Wed, 14 Nov 2007 12:37:45 -0500 >From: "Sokol, Brian" <[EMAIL PROTECTED]> >Subject: Duplicate Emails Being sent >To: [email protected] > > ** > > Occasionally an end user will get the same email > from ARS twice. Has anyone seen this behavior > before? > > Brian Sokol > Manager, Desktop Services > Scholastic Inc. > 557 Broadway > NY, NY 10012 > (212) 343-6494 > http://www.Scholastic.com > > __20060125_______________________This posting was > submitted with HTML in it___ _______________________________________________________________________________ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor: www.rmsportal.com ARSlist: "Where the Answers Are" __20060125_______________________This posting was submitted with HTML in it___ __20060125_______________________This posting was submitted with HTML in it___ _______________________________________________________________________________ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor: www.rmsportal.com ARSlist: "Where the Answers Are"
