All, Ok this might be a stupid question but here goes....
Is there an easy way to set up the new ITSM v7 to accept some incoming email messages and add them to existing tickets. Is this now out of the box with ITSM v7 or will it still have to be customized? I do not want all incoming emails to be added to the tickets, but some (so I think I will have to set up 2 incoming email addresses...maybe) Also has anyone set up approvals to come back via email where the customer does not have to get into Remedy, just reply back to the email? Thanks Angie _______________________________________________________________________________ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor: www.rmsportal.com ARSlist: "Where the Answers Are"
