Mainly, when I'm debugging escalations, I usually tail the aresc.log and the arfilter.log. I would look at those.
On Nov 15, 2007 1:01 PM, Hall Chad - chahal <[EMAIL PROTECTED]> wrote: > Have you checked your escalation log, filter log, SQL log, arerror log, > etc? One of those should give you some clues about what is going on. > > Chad Hall > (501) 342-2650 > > > > > > -----Original Message----- > From: Action Request System discussion list(ARSList) > [mailto:[EMAIL PROTECTED] On Behalf Of Sarah Lake > Sent: Sunday, April 08, 2007 10:47 AM > To: [email protected] > Subject: Need immidiate HELP HELP Pls > > Hi > > I changing some data on prod sys with Escalations and the escalations > should run quickly with the proper qualifier. But the problem I am > facing > now is that if I give a Issue number = 99 That escalation is taking in > interval of 1 min is taking 30 min to 1 hr to update record. I have > shut > off all the e > escalations that I am running still sys busy doing something. I have > stopped Started remedy services didn't help anything. What should I do > Need help > > > > ________________________________________________________________________ > _______ > UNSUBSCRIBE or access ARSlist Archives at www.arslist.org > Platinum Sponsor: www.rmsportal.com ARSlist: "Where the Answers Are" > *************************************************************************** > The information contained in this communication is confidential, is > intended only for the use of the recipient named above, and may be legally > privileged. > > If the reader of this message is not the intended recipient, you are > hereby notified that any dissemination, distribution or copying of this > communication is strictly prohibited. > > If you have received this communication in error, please resend this > communication to the sender and delete the original message or any copy > of it from your computer system. > > Thank You. > **************************************************************************** > > > > > _______________________________________________________________________________ > UNSUBSCRIBE or access ARSlist Archives at www.arslist.org > Platinum Sponsor: www.rmsportal.com ARSlist: "Where the Answers Are" > -- "A fool acts, regardless; knowing well that he is wrong. The ignoramus acts on only what he knows, but all that he knows. The ignoramus may be saved, but the fool knows that he is doomed." Robert Halstead _______________________________________________________________________________ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor: www.rmsportal.com ARSlist: "Where the Answers Are"
