The only item that was requested when I set up ITSM 7 was to change the name of the Title field on CTM People to Rank/Title and make it required?and add the field to both Incident and Change with modified workflow to autopopulate when requester is selected. They used to Company at the major command level which can be different at each location since the unit I was working with supported some ficilities arounf DC.
-----Original Message----- From: Luttmann, Michael W CTR USA <[EMAIL PROTECTED]> To: [email protected] Sent: Fri, 16 Nov 2007 1:37 pm Subject: ITSM 7 in the Military Environment (UNCLASSIFIED) Classification: UNCLASSIFIED Caveats: NONE Hooah, Military Listers! I'm setting up ARS 7.0.1/ITSM 7 for Fort Carson, hopefully to have a functional system by mid-December. We are currently on ARS/ITSM 6.3 (MS-SQL 2000, Win 2003). I'm NOT planning on migrating much data at all (maybe a CTI transfer), and want to set up as "clean" a system as possible. I already have all major components up and running on a new server, including CMDB, Asset, Change, Service Desk, Approval, Task, and even EIE. I'll be adding SLM as soon as I get the licenses. Understanding that BMC Software has designed ITSM primarily for commercial environments ("Company", "Site Group", etc.), I was wondering if anyone has adapted an implementation in a military organization (preferably Army). How did you approach Organization setup, Support Groups, "customer" access, etc.? I know there isn't a short answer, so I was hoping to perhaps set up an ongoing discussion for our military list members that might give some perspective on how to best adapt ITSM for government use. Any takers? Michael W. Luttmann Sr. Remedy Developer Fort Carson DOIM 719.524.0514 Classification: UNCLASSIFIED Caveats: NONE _______________________________________________________________________________ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor: www.rmsportal.com ARSlist: "Where the Answers Are" ________________________________________________________________________ Email and AIM finally together. You've gotta check out free AOL Mail! - http://mail.aol.com _______________________________________________________________________________ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor: www.rmsportal.com ARSlist: "Where the Answers Are"
