Dear Craig, Looks like the attachment gets converted to winmail.dat file on the microsoft exchange incoming mailbox before it reaches remedy, this normally occurs if you have html formatting, however I am still confused, since you have already mentioned that you were receiving emails in plain text format.
One solution to the problem is to visit http://www.biblet.com and download the WMDecode program found there. This will at least allow you to decode the winmail.dat files and extract any useful attachments from them. Other than this, there's not much you can do on your end to fix the problem, since it's not your email program generating the problem. If you just don't want to deal with the problem, the other approach is to reply to the individual who sent you the offending email and ask that they re-send the message, with the attached files, as a plain text message, not in Rich Text Format or HTML. *This is what microsoft says : * To resolve this problem, use the plain text format. To do this: 1. On the Tools menu, click Options, and then click Mail Format. 2. In Compose in this message format, click to select Plain Text, and then click OK. NOTE: To send to certain recipients that use RTF format and others recipients that use plain text format, you must set the option for the recipient in either the Personal Address Book or the recipient's contact record. Use the following steps to remove the RTF format from the recipient attribute in the Personal Address Book: 1. On the Tools menu, click Address Book. 2. In Show Names From, click the Personal Address Book. 3. Select the addressee that you want to set as plain text, and then click Properties on the File menu. 4. In the SMTP-General tab, click to clear the Always send to this recipient in Microsoft Exchange rich text format check box, and then click OK. Use the following steps to set plain text in the recipient's contact record: 1. Open the recipient's record in the Contacts folder. 2. Double-click the recipient's e-mail address. 3. In the E-Mail Properties dialog box, click Send Plain Text only under Internet Format. http://support.microsoft.com/kb/278061 Hope this helps Regards, Roney Samuel Varghese On 11/21/07, Jason Miller <[EMAIL PROTECTED]> wrote: > > ** > > Hi Craig, > > > > I saw this a few years ago. I am struggling to remember what the fix was. > Do you have an SMTP server you can try sending from? I want to say that I > had to create an outgoing SMTP mail box record and use that for the emails I > had this problem. > > > > Jason > > > > *From:* Action Request System discussion list(ARSList) [mailto: > [EMAIL PROTECTED] *On Behalf Of *Craig Carter > *Sent:* Wednesday, November 21, 2007 10:26 AM > *To:* [email protected] > *Subject:* Q: Email Engine Attachments > > > > ** > > Has anyone encountered a problem where attachments sent out via email and > received by clients using Juno, AOL, etc, has been converted to > "winmail.dat" which the user then has a problem opening because they have no > associated programs? I searched the ARSList archives and didn't find > anything. > > > > ARS 6.3 P13, Email Engine, text format messages > > Outlook Client/Exchange Server/MAPI > > Not using Email templates > > > > Craig Carter, RSP > > > > __20060125_______________________This posting was submitted with HTML in > it___ > __20060125_______________________This posting was submitted with HTML in > it___ -- Regards, Roney Samuel Varghese Mobile : +1 732 618 8582 _______________________________________________________________________________ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor: www.rmsportal.com ARSlist: "Where the Answers Are"
