There are some pull down menus that are "hard coded" under properties/attributes for the following fields (see below). I know I can "delete" and / or "modify" the items, however, I don't want to break any workflow.
Has anyone changed / modified any of these pull downs in ITSM 7.0 Incident? *Service Type, Reported Source, Closure Source, Source, Work Info Type, Status Reason* I'm not sure why Remedy would "hard code" the items in the pull down menus for these fields. I know "Status Reason" has it's values in a form, however, I also know these values are hard coded in a hidden field on Incident "Status_Reason_Hidden". Thanks. _______________________________________________________________________________ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor: www.rmsportal.com ARSlist: "Where the Answers Are"
