I just change the "Alias Value" of the Drop-Down Fields Change the Service Type selection value involves a lot of work to modified menus and labels
By the way, can you please send me the info about patch 6 you have? Pedro mx On Nov 29, 2007 11:37 AM, T. Dee <[EMAIL PROTECTED]> wrote: > ** There are some pull down menus that are "hard coded" under > properties/attributes for the following fields (see below). I know I can > "delete" and / or "modify" the items, however, I don't want to break any > workflow. > > Has anyone changed / modified any of these pull downs in ITSM 7.0Incident? > > *Service Type, Reported Source, Closure Source, Source, Work Info Type, > Status Reason* > > I'm not sure why Remedy would "hard code" the items in the pull down menus > for these fields. > > I know "Status Reason" has it's values in a form, however, I also know > these values are hard coded in a hidden field on Incident > "Status_Reason_Hidden". > > Thanks. > __20060125_______________________This posting was submitted with HTML in > it___ _______________________________________________________________________________ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor: www.rmsportal.com ARSlist: "Where the Answers Are"
