Hi
Mid Tier Version
7.0.01 Patch 001 200701091113
Web Server Information
Microsoft IIS ServletExec/5.0.0.10
Operating System Name
Windows 2003
Java Version
1.4.2_10
I am currently on ARS 7.0.01 server and mid-tier. I have a web service
which is being consumed by an app called BizTalk which is working fine
but these web services where created when on version 6.3. However,
there are new elements that needed to be added to the web service and
therefore I had to change the web service and map to the elements to the
XML Schema. I have been testing the Web Service by using an InfoPath
form to input the elements and then submit the data to see if the Ticket
gets Logged and a response gets sent back with the Request ID. However,
I am experiencing error messages on Info Path with No Response but when
I check the Mid tier logs it states that the Ticket was Logged and the
ref number does get returned. I have attached a mid tier log as a
reference. I also used YATT which traces inputs and outputs on port 80
on the Midtier and see the response does not get sent whether when I am
retrieving ticket details or creating a new ticket. I'm not sure where
the problem could be.
Has anyone struck this issue and managed to find a resolution, or does
anyone have suggestions on what I could try?
Dec 10, 2007 3:43:35 PM com.remedy.arsys.ws.services.ARService
processRequest
FINE: WS Total time = 1718
Dec 10, 2007 3:43:35 PM com.remedy.arsys.ws.services.ARService
performOperation
FINE: output document from AR Server: <?xml version="1.0"
encoding="utf-8"?>
<ns0:ROOT xmlns:ns0="urn:MTNNS_EventLog_WS_ModifyAutomaticTickets"
xmlns:ns1="http://www.mtnns.co.za/remedy/ModifyEmailTicket";
xmlns:xsd="http://www.w3.org/2001/XMLSchema";
xmlns:xsi="http://www.w3.org/2001/XMLSchema-instance";>
<ns1:Response>
<ns1:ModifyEmailTicket>
<ns1:RefNo>MTNNS44953</ns1:RefNo>
</ns1:ModifyEmailTicket>
</ns1:Response>
</ns0:ROOT>
Dec 10, 2007 3:43:35 PM com.remedy.arsys.ws.services.ARService
performOperation
FINE: WS Create time = 1453
Dec 10, 2007 3:43:34 PM com.remedy.arsys.ws.services.ARService
performOperation
FINE: input document: <?xml version="1.0" encoding="UTF-8"?>
<ROOT xmlns="urn:MTNNS_EventLog_WS_ModifyAutomaticTickets"><Request
xmlns="http://www.mtnns.co.za/remedy/ModifyEmailTicket";><ModifyEmailTick
et><LoggedBy>Claire
Canin</LoggedBy><FaultType>FAULT</FaultType><SubFaultType>Fault</SubFaul
tType><TicketType>Fault</TicketType><ServiceProvider>MTN Network
Solutions</ServiceProvider><Department>IT
Developers</Department><AssignedTo>Darshana
Jivan</AssignedTo><FaultDescription>test</FaultDescription><FaultWorkLog
>test</FaultWorkLog><FaultRef>X</FaultRef><ContactName>Darshana
Jivan</ContactName><ClientCode>ccorp</ClientCode><ClientName>Corporation
Claire</ClientName><ClientEmailContact>[EMAIL PROTECTED]</ClientEmailC
ontact><ClientCellPhoneContact>27</ClientCellPhoneContact><Status>Open</
Status><Assignment>Not Assigned</Assignment><Acceptance>Not
Accepted</Acceptance><BusinessImpact>Minor</BusinessImpact><Priority>Lev
el
2</Priority><ToEmailField/><FromEmailField/><BranchGroup>ccorp</BranchGr
oup><BranchName>North West</BranchName><LoggedByClient>Claire
Canin</LoggedByClient></ModifyEmailTicket></Request></ROOT>
Dec 10, 2007 3:43:34 PM com.remedy.arsys.ws.services.ARService
getOperationInfo
FINE: Operation Info: <?xml version="1.0" encoding="windows-1252"?>
<operation name="CreateAutomaticTickets" type="create">
<inputMapping name="InputMapping"
topLevelElement="CreateAutomaticTickets"/>
<outputMapping name="OutputMapping"
topLevelElement="CreateAutomaticTicketsResponse"/>
</operation>
Dec 10, 2007 3:43:34 PM com.remedy.arsys.ws.services.ARService
processRequest
FINE: LOGIN SUCCESS: User[Biztalk]
Dec 10, 2007 3:43:34 PM com.remedy.arsys.session.Login initWebService
FINE: Login: Axis Session is good !!!
Dec 10, 2007 3:43:34 PM com.remedy.arsys.ws.services.ARService
getWebServiceInfo
FINE: webService: MTNNS_EventLog_WS_ModifyAutomaticTickets
Dec 10, 2007 3:43:34 PM com.remedy.arsys.ws.services.ARService
getWebServiceInfo
FINE: server: 10.217.201.31
Dec 10, 2007 3:43:34 PM com.remedy.arsys.ws.services.ARService
getWebServiceInfo
FINE: nameSpace urn:MTNNS_EventLog_WS_ModifyAutomaticTickets
Dec 10, 2007 3:43:34 PM com.remedy.arsys.ws.services.ARService
getWebServiceInfo
FINE: operationName: CreateAutomaticTickets
Dec 10, 2007 3:43:34 PM com.remedy.arsys.ws.services.ARService
getInputDoc
FINE: inputDocStr(before namespaces): <CreateAutomaticTickets
xmlns="urn:MTNNS_EventLog_WS_ModifyAutomaticTickets"><Request
xmlns="http://www.mtnns.co.za/remedy/ModifyEmailTicket";><ModifyEmailTick
et><LoggedBy>Claire
Canin</LoggedBy><FaultType>FAULT</FaultType><SubFaultType>Fault</SubFaul
tType><TicketType>Fault</TicketType><ServiceProvider>MTN Network
Solutions</ServiceProvider><Department>IT
Developers</Department><AssignedTo>Darshana
Jivan</AssignedTo><FaultDescription>test</FaultDescription><FaultWorkLog
>test</FaultWorkLog><FaultRef>X</FaultRef><ContactName>Darshana
Jivan</ContactName><ClientCode>ccorp</ClientCode><ClientName>Corporation
Claire</ClientName><ClientEmailContact>[EMAIL PROTECTED]</ClientEmailC
ontact><ClientCellPhoneContact>27</ClientCellPhoneContact><Status>Open</
Status><Assignment>Not Assigned</Assignment><Acceptance>Not
Accepted</Acceptance><BusinessImpact>Minor</BusinessImpact><Priority>Lev
el
2</Priority><ToEmailField/><FromEmailField/><BranchGroup>ccorp</BranchGr
oup><BranchName>North West</BranchName><LoggedByClient>Claire
Canin</LoggedByClient></ModifyEmailTicket></Request></CreateAutomaticTic
kets>
Regards,
Darshana Jivan
Application Developer
): Cell: 0832000451
*: Email: [EMAIL PROTECTED] <mailto:[EMAIL PROTECTED]>
MTN Corporate
39 Rivonia Road
No1 Commerce Square 3rd Floor
Sandhurst
Johannesburg
2196
P.O. Box 3070; Randburg; 2125; South Africa.
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