Darshana, There are few defects fixed with ARServer patch 4 and patch 5. Mid tier patch must be of the same level as ARserver.
- Jean On 12/10/07, Darshana Jivan [MTN Network Solutions] <[EMAIL PROTECTED]> wrote: > > ** > > Hi > > Mid Tier Version > > 7.0.01 Patch 001 200701091113 > > Web Server Information > > Microsoft IIS ServletExec/5.0.0.10 > > Operating System Name > > Windows 2003 > > Java Version > > 1.4.2_10 > > I am currently on ARS 7.0.01 server and mid-tier. I have a web service > which is being consumed by an app called BizTalk which is working fine but > these web services where created when on version 6.3. However, there are > new elements that needed to be added to the web service and therefore I had > to change the web service and map to the elements to the XML Schema. I have > been testing the Web Service by using an InfoPath form to input the elements > and then submit the data to see if the Ticket gets Logged and a response > gets sent back with the Request ID. However, I am experiencing error > messages on Info Path with No Response but when I check the Mid tier logs it > states that the Ticket was Logged and the ref number does get returned. I > have attached a mid tier log as a reference. I also used YATT which traces > inputs and outputs on port 80 on the Midtier and see the response does not > get sent whether when I am retrieving ticket details or creating a new > ticket. I'm not sure where the problem could be. > > Has anyone struck this issue and managed to find a resolution, or does > anyone have suggestions on what I could try?* * > > Dec 10, 2007 3:43:35 PM com.remedy.arsys.ws.services.ARServiceprocessRequest > FINE: WS Total time = 1718 > > Dec 10, 2007 3:43:35 PM com.remedy.arsys.ws.services.ARServiceperformOperation > FINE: output document from AR Server: <?xml version="1.0" > encoding="utf-8"?> > <ns0:ROOT xmlns:ns0="urn:MTNNS_EventLog_WS_ModifyAutomaticTickets" > xmlns:ns1="http://www.mtnns.co.za/remedy/ModifyEmailTicket"; xmlns:xsd=" > http://www.w3.org/2001/XMLSchema"; xmlns:xsi=" > http://www.w3.org/2001/XMLSchema-instance";> > <ns1:Response> > <ns1:ModifyEmailTicket> > <ns1:RefNo>MTNNS44953</ns1:RefNo> > </ns1:ModifyEmailTicket> > </ns1:Response> > </ns0:ROOT> > > Dec 10, 2007 3:43:35 PM com.remedy.arsys.ws.services.ARServiceperformOperation > FINE: WS Create time = 1453 > > Dec 10, 2007 3:43:34 PM com.remedy.arsys.ws.services.ARServiceperformOperation > FINE: input document: <?xml version="1.0" encoding="UTF-8"?> > <ROOT xmlns="urn:MTNNS_EventLog_WS_ModifyAutomaticTickets"><Request > xmlns="http://www.mtnns.co.za/remedy/ModifyEmailTicket";><ModifyEmailTicket><LoggedBy>Claire > Canin</LoggedBy><FaultType>FAULT</FaultType><SubFaultType>Fault</SubFaultType><TicketType>Fault</TicketType><ServiceProvider>MTN > Network Solutions</ServiceProvider><Department>IT > Developers</Department><AssignedTo>Darshana > Jivan</AssignedTo><FaultDescription>test</FaultDescription><FaultWorkLog>test</FaultWorkLog><FaultRef>X</FaultRef><ContactName>Darshana > Jivan</ContactName><ClientCode>ccorp</ClientCode><ClientName>Corporation > Claire</ClientName><ClientEmailContact>[EMAIL > PROTECTED]</ClientEmailContact><ClientCellPhoneContact>27</ClientCellPhoneContact><Status>Open</Status><Assignment>Not > Assigned</Assignment><Acceptance>Not > Accepted</Acceptance><BusinessImpact>Minor</BusinessImpact><Priority>Level > 2</Priority><ToEmailField/><FromEmailField/><BranchGroup>ccorp</BranchGroup><BranchName>North > West</BranchName><LoggedByClient>Claire > Canin</LoggedByClient></ModifyEmailTicket></Request></ROOT> > > Dec 10, 2007 3:43:34 PM com.remedy.arsys.ws.services.ARServicegetOperationInfo > FINE: Operation Info: <?xml version="1.0" encoding="windows-1252"?> > <operation name="CreateAutomaticTickets" type="create"> > <inputMapping name="InputMapping" > topLevelElement="CreateAutomaticTickets"/> > <outputMapping name="OutputMapping" > topLevelElement="CreateAutomaticTicketsResponse"/> > </operation> > > Dec 10, 2007 3:43:34 PM com.remedy.arsys.ws.services.ARServiceprocessRequest > FINE: LOGIN SUCCESS: User[Biztalk] > > Dec 10, 2007 3:43:34 PM com.remedy.arsys.session.Login initWebService > FINE: Login: Axis Session is good !!! > > Dec 10, 2007 3:43:34 PM > com.remedy.arsys.ws.services.ARServicegetWebServiceInfo > FINE: webService: MTNNS_EventLog_WS_ModifyAutomaticTickets > > Dec 10, 2007 3:43:34 PM > com.remedy.arsys.ws.services.ARServicegetWebServiceInfo > FINE: server: 10.217.201.31 > > Dec 10, 2007 3:43:34 PM > com.remedy.arsys.ws.services.ARServicegetWebServiceInfo > FINE: nameSpace urn:MTNNS_EventLog_WS_ModifyAutomaticTickets > > Dec 10, 2007 3:43:34 PM > com.remedy.arsys.ws.services.ARServicegetWebServiceInfo > FINE: operationName: CreateAutomaticTickets > > Dec 10, 2007 3:43:34 PM com.remedy.arsys.ws.services.ARService getInputDoc > > FINE: inputDocStr(before namespaces): <CreateAutomaticTickets > xmlns="urn:MTNNS_EventLog_WS_ModifyAutomaticTickets"><Request xmlns=" > http://www.mtnns.co.za/remedy/ModifyEmailTicket";><ModifyEmailTicket><LoggedBy>Claire > Canin</LoggedBy><FaultType>FAULT</FaultType><SubFaultType>Fault</SubFaultType><TicketType>Fault</TicketType><ServiceProvider>MTN > Network Solutions</ServiceProvider><Department>IT > Developers</Department><AssignedTo>Darshana > Jivan</AssignedTo><FaultDescription>test</FaultDescription><FaultWorkLog>test</FaultWorkLog><FaultRef>X</FaultRef><ContactName>Darshana > Jivan</ContactName><ClientCode>ccorp</ClientCode><ClientName>Corporation > Claire</ClientName><ClientEmailContact>[EMAIL > PROTECTED]</ClientEmailContact><ClientCellPhoneContact>27</ClientCellPhoneContact><Status>Open</Status><Assignment>Not > Assigned</Assignment><Acceptance>Not > Accepted</Acceptance><BusinessImpact>Minor</BusinessImpact><Priority>Level > 2</Priority><ToEmailField/><FromEmailField/><BranchGroup>ccorp</BranchGroup><BranchName>North > West</BranchName><LoggedByClient>Claire > Canin</LoggedByClient></ModifyEmailTicket></Request></CreateAutomaticTickets> > > > > > > > Regards, > Darshana Jivan > Application Developer > > *)*: Cell: 0832000451 > ***: Email: [EMAIL PROTECTED] > > MTN Corporate > 39 Rivonia Road > No1 Commerce Square 3rd Floor > Sandhurst > Johannesburg > 2196 > P.O. Box 3070; Randburg; 2125; South Africa. > __20060125_______________________This posting was submitted with HTML in > it___ _______________________________________________________________________________ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor: www.rmsportal.com ARSlist: "Where the Answers Are"
