Hello all,
First, I'm here in Kansas where you may have heard there are rampant power
outages. Some will last 7-10 days we are told. So, it is nice to be here in my
warm university office this evening instead of at my cold house (18 degrees
tonight), for now at least <:$
But anyway, I would appreciate hearing from anyone who put Help Desk 5.5 on ARS
7.0.1 (or 7.1?).
I've noticed here where several have done this (putting off, understandably, the
Service Desk 7 leap for awhile as we plan?).
I've looked at development ARS 7.0.1 (w/o apps) enough now to make me think the
Oracle-level backup/restore of current app to new ARS 7.0.1/Oracle won't work as
it did in other changes. I suspect I will have to install Help Desk 5 on ARS
7.0.1 fresh and export/import the tables from ARS 5.1.2 to ARS 7.0.1 Help Desk.
Can I get any comments on this?
We hoped to spare the users until the next phase where we quantum leap them to
Service Desk 7 and hopefully also new full Change.
It just seems that going to all the way to the really new ARS 7.1 instead of
sticking with the patched 7.0.1 would create more risk. But maybe that isn't
the case?
We are keeping Oracle at 9 to avoid too much change at once for the app.
Changing hardware, putting Oracle and Mid Tier on separate servers, adding an F5
into the mix, and upgrading ARS 2 hops seems enough for one step in the
strategy. But I'm all ears!
Current production: Solaris 8, Oracle 9, ARS 5.1.2, Help Desk 5.5.1, MidTier
6.3. Everything on one box. Not unicode.
Target development: Solaris 10, Oracle 9, ARS 7.0.1, Help Desk 5.5.1, MidTier
6.3. Oracle and Mid Tier on other boxes. Even though the new server is behind
an F5, we only have one Remedy server. Still not unicode.
Thanks in advance for any insight. If there are prior ARSLIST posts addressing
this mix directly, I haven't located them but will likely keep trying.
Regards,
ann
~*~ ~*~ ~*~
A. R. Kosch
Special Projects/Analyst
Remedy ARS Administrator
[EMAIL PROTECTED]
785-532-4933
Kansas State University
Computing and Telecommunications Services
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