Ann: Just a couple of thoughts.
I'd start out by duplicating your your current production environment on your new server -- this way all OS, DBE, & ARS requirements for HD5.x will be met. Then I'd upgrade the OS. Since you're not upgrading the DB, restore a copy of your production database on the new DB, install ARS5, and then upgrade ARS. I've never tried upgrading directly from ARS5 to ARS7, so maybe someone else can chime in on whether this works -- you may have to upgrade to ARS6 and then to ARS7. I'd also recommend not using Mid-Tier 6.x against an ARS 7.x server (not that I'm aware of any known errors, it's just BMC's recommended practice to keep version levels the same when possible). I'd also stick with JDK 1.4.x for now, since I've seen problems with 1.5.x at customer sites running ServletExec. And as always, be wary of early versions of the Oracle 9.x client -- there were some significant problems with them (memory leaks, IIRC). YMMV, --Phil PS: If you have Migrator, you should be able to just install ARS7 on the new server platform and migrate your HD5.x -- I think you can generate your own temporary Migrator license on BMC's web site. ----- Original Message ---- From: Ann Kosch <[EMAIL PROTECTED]> To: [email protected] Sent: Wednesday, December 12, 2007 6:26:16 PM Subject: Help Desk 5.5 w/ ARS 7.0.1?? Hello all, First, I'm here in Kansas where you may have heard there are rampant power outages. Some will last 7-10 days we are told. So, it is nice to be here in my warm university office this evening instead of at my cold house (18 degrees tonight), for now at least <:$ But anyway, I would appreciate hearing from anyone who put Help Desk 5.5 on ARS 7.0.1 (or 7.1?). I've noticed here where several have done this (putting off, understandably, the Service Desk 7 leap for awhile as we plan?). I've looked at development ARS 7.0.1 (w/o apps) enough now to make me think the Oracle-level backup/restore of current app to new ARS 7.0.1/Oracle won't work as it did in other changes. I suspect I will have to install Help Desk 5 on ARS 7.0.1 fresh and export/import the tables from ARS 5.1.2 to ARS 7.0.1 Help Desk. Can I get any comments on this? We hoped to spare the users until the next phase where we quantum leap them to Service Desk 7 and hopefully also new full Change. It just seems that going to all the way to the really new ARS 7.1 instead of sticking with the patched 7.0.1 would create more risk. But maybe that isn't the case? We are keeping Oracle at 9 to avoid too much change at once for the app. Changing hardware, putting Oracle and Mid Tier on separate servers, adding an F5 into the mix, and upgrading ARS 2 hops seems enough for one step in the strategy. But I'm all ears! Current production: Solaris 8, Oracle 9, ARS 5.1.2, Help Desk 5.5.1, MidTier 6.3. Everything on one box. Not unicode. Target development: Solaris 10, Oracle 9, ARS 7.0.1, Help Desk 5.5.1, MidTier 6.3. Oracle and Mid Tier on other boxes. Even though the new server is behind an F5, we only have one Remedy server. Still not unicode. Thanks in advance for any insight. If there are prior ARSLIST posts addressing this mix directly, I haven't located them but will likely keep trying. Regards, ann ~*~ ~*~ ~*~ A. R. Kosch Special Projects/Analyst Remedy ARS Administrator [EMAIL PROTECTED] 785-532-4933 Kansas State University Computing and Telecommunications Services _______________________________________________________________________________ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor: www.rmsportal.com ARSlist: "Where the Answers Are" ____________________________________________________________________________________ Never miss a thing. Make Yahoo your home page. http://www.yahoo.com/r/hs _______________________________________________________________________________ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor: www.rmsportal.com ARSlist: "Where the Answers Are"
