I want to know if its possible to report on time spent in Pending status. Lets say i take a ticket from Assigned to pending to resolved. I know you can report on the status.history field to find the different times in each state.
My question is if i then take the ticket from resolved back to pending, the status.history pending field in the reporting tool is overwritten with the new time. I want to know if it is possible to report on how much total time is spent in each status. Thanks Rob Cvetkovski, Associate Consultant Burntsand Inc. 185 The West Mall Suite 600 Toronto ON M9C 5L5 Tel: (416) 234-3839 Cell: (416) 917-7231 www.burntsand.com <http://www.burntsand.com/> _______________________________________________________________________________ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor: www.rmsportal.com ARSlist: "Where the Answers Are"
