All, I am using an API to insert records from a .Net interface. The records are being inserted into the SRM:Request form so the remedy otb workflow can handle everything else. All is well except when insterting the record I am getting an error that there are not any groups to autoassign the ticket to. And I need to manually assign ticket. I have configured the CFG:Assignment and put a location and a categorization tier 1 in there to autoassign to a specific group. However the information I am inserting from the .net interface is a user that is not in People form but does have the same location and catergorization that I configured in the CFG:Assignment form. When I use the requester wizard and submit a request it works fine, but it is a person from the people form. Any ideas on how to get the autoassignment to work for entries that don't have people entries in people form? Thanks, Brandi
Platform is as follows ARS 7.0.1 Incident and Change 7.0.1 Windows 2003 SQL 2005 _______________________________________________________________________________ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor: www.rmsportal.com ARSlist: "Where the Answers Are"
