Brandi, you need to submit your record to the SRM:RequestInterface_Create form, which will then do the necessary validation (and retrieval of fields like Group IDs) and push the record out to the customer facing forms.
Rick On 12/18/07, Brandi Barbour <[EMAIL PROTECTED]> wrote: > > All, > I am using an API to insert records from a .Net interface. The records > are being inserted into the SRM:Request form so the remedy otb workflow > can handle everything else. All is well except when insterting the > record I am getting an error that there are not any groups to autoassign > the ticket to. And I need to manually assign ticket. I have configured > the CFG:Assignment and put a location and a categorization tier 1 in > there to autoassign to a specific group. However the information I am > inserting from the .net interface is a user that is not in People form > but does have the same location and catergorization that I configured in > the CFG:Assignment form. > When I use the requester wizard and submit a request it works fine, but > it is a person from the people form. > Any ideas on how to get the autoassignment to work for entries that > don't have people entries in people form? > Thanks, > Brandi > > > Platform is as follows > ARS 7.0.1 > Incident and Change 7.0.1 > Windows 2003 > SQL 2005 > > > _______________________________________________________________________________ > UNSUBSCRIBE or access ARSlist Archives at www.arslist.org > Platinum Sponsor: www.rmsportal.com ARSlist: "Where the Answers Are" > _______________________________________________________________________________ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor: www.rmsportal.com ARSlist: "Where the Answers Are"
