What we have done is create a custom web page outside of remedy that is
the default for remedy. There we have links that depending on what they
click on with either prompt for a login or just take them to the remedy
page by automatically logging them into the system. For us we have setup
normal end-user submit to be able to submit w/o having to login. We set
the submitter field to the whatever the ID is for the customer that they
enter. That way they can modify a few fields we allow them to modify if
they want. To modify they have to login and a control panel comes up to
let has buttons for them to go to the application they want and we allow
them to modify. For Analyst they login always and we take them to a
slightly different control panel so they can do there work (these people
have write licenses). That way we control what people can do based on
permissions.
Hope this helps.
*Rocky*
Rocky Rockwell
eMA Team – Remedy Developer
[EMAIL PROTECTED] <mailto:[EMAIL PROTECTED]>
Ph#1: 214-567-8874
Ph#2: 325-884-1263
Koyb P. Liabt wrote:
**
We designed a custom web page #1 with a URL that opens
web page #2.
On Web page #2 there is another URL that opens the
remedy login. When the user logins in to remedy and a custom web
page opens that our end-users want to modify. This custom web page is
the not the Remedy
OOB home page, and has some workflow that does not work well. We have
been tasked
with fixing this workflow.
Is it better to use web services to customize, reduce the logins and
direct the user to the OOB Remedy home page (with links for
Change/Incident, etc) or would it faster (less effort)t to scrap
a customized web page and go back to the original OOB Remedy Home page?
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