Do you have any other approvals configured. For example Impacted Area? These could be set for approval form the CI. Don Simmons
> Date: Fri, 21 Dec 2007 10:19:15 -0700> From: [EMAIL PROTECTED]> Subject: > Change Mgmt approvals: odd behavior on no-impact timing requests> To: > [email protected]> > Hi Listers,> We're using Change Mgmt 7.0.02, patch 5 > on Windows 2003 server with MS> Sql Server 2005.> > No changes have been made > to the default Approval Process Configuration.> No approval mappings have > been configured for No Impact Timing requests.> > Problem:> When I create a > No Impact timing request and fill in all of the Change> Manager assignment > fields, an approval is generated for the Change> Manager at the Business > Approval phase (status is "Request for Change").> > If I create a No Impact > timing request and leave the Change Manager> field blank (only select the > Change Mgr support group) it works as> expected. That is, the request moves > straight to "Scheduled" status.> > The user designated as the Change Manager > has both the Change Manager> and Change Approver functional roles for the > support group.> > The initial response from BMC was that a user should not be > assigned> both the Change Manager and Change Approver functional roles. Any > other> opinions/ideas?> > Thanks,> > Robin Anderson, OCP> Remedy Systems > Administrator> Jefferson County Public Schools> Phone: 303-982-2387> Email: > [EMAIL PROTECTED]> > > > > _______________________________________________________________________________> > UNSUBSCRIBE or access ARSlist Archives at www.arslist.org> Platinum Sponsor: > www.rmsportal.com ARSlist: "Where the Answers Are" _________________________________________________________________ The best games are on Xbox 360. Click here for a special offer on an Xbox 360 Console. http://www.xbox.com/en-US/hardware/wheretobuy/ _______________________________________________________________________________ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor: www.rmsportal.com ARSlist: "Where the Answers Are"
