Robin, I believe that out of the box, the process "Business Approval - No Impact" uses the approval process "Change Ad Hoc". This particular approval process will run ALWAYS if its mapped in the form APR:SYS-Approval Definition.
What I did was go into APR:SYS-Approval Definition, open the process "Business Approval - No Impact" and change the "Process Name*" field to "Change Level - Business". Henceforth, if you want approvals for no impact changes you can simply create approval mappings in the Application Admin console. Hope that helps! Eli -----Original Message----- From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of Anderson Robin L. Sent: Friday, December 21, 2007 9:19 AM To: [email protected] Subject: Change Mgmt approvals: odd behavior on no-impact timing requests Hi Listers, We're using Change Mgmt 7.0.02, patch 5 on Windows 2003 server with MS Sql Server 2005. No changes have been made to the default Approval Process Configuration. No approval mappings have been configured for No Impact Timing requests. Problem: When I create a No Impact timing request and fill in all of the Change Manager assignment fields, an approval is generated for the Change Manager at the Business Approval phase (status is "Request for Change"). If I create a No Impact timing request and leave the Change Manager field blank (only select the Change Mgr support group) it works as expected. That is, the request moves straight to "Scheduled" status. The user designated as the Change Manager has both the Change Manager and Change Approver functional roles for the support group. The initial response from BMC was that a user should not be assigned both the Change Manager and Change Approver functional roles. Any other opinions/ideas? Thanks, Robin Anderson, OCP Remedy Systems Administrator Jefferson County Public Schools Phone: 303-982-2387 Email: [EMAIL PROTECTED] ________________________________________________________________________ _______ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor: www.rmsportal.com ARSlist: "Where the Answers Are" _______________________________________________________________________________ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor: www.rmsportal.com ARSlist: "Where the Answers Are"
