Yes you have something there.. I didn't really think of the fact that the ini file resides in the home directory..
And that's a very valuable point you have made about users accidentally downloading a file that is already a resident of the home directory and thus overwriting it.. Using the windows temp directory is a much better option for what Sileem wants to do.. Joe -----Original Message----- From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] Behalf Of Carey Matthew Black Sent: Thursday, December 27, 2007 4:22 PM To: [email protected] Subject: Re: ARS Home Path I think it is actually different than that... (The ar.ini lives inside the directory that Sileem is looking for.) The value might come from: The local Windows OS (Registry) Exact key depends on the ARS version we are talking about. OR The preference server (ARS data) I guess it would be possible to try to deal with the first option, but I think it is better "ignored by design". I think I would check for a record in the preference server and get the value from there. If there is no value set, or no record found.. then either Error and/or build the record. ( If you want to get fancy enough you could even prompt the user to pick a directory and save that value to the preference form too.) However...... The AR Home dir is not a "Temp" directory. I would strongly suggest that you use their local %TEMP% dir (most windows domains/hosts have this env value set to a reasonable place for the user) instead of the AR Home dir anyway. The last think you want to do is "download" an ar.ini file (or some other file that lives in that dir) and stomp on the users local prefs/custom view/saved searches or cause the User Tool any level of confusion with the files being updated from "outside" while it is running. ( I just think you would be playing with fire to us that directory. I think it is only a matter of time before you get burnt by that choice. ) HTH. -- Carey Matthew Black Remedy Skilled Professional (RSP) ARS = Action Request System(Remedy) Love, then teach Solution = People + Process + Tools Fast, Accurate, Cheap.... Pick two. On Dec 27, 2007 3:46 PM, Joe D'Souza <[EMAIL PROTECTED]> wrote: > ** > > The AR Home path is not set in a clients environment, but is set in the > ar.ini file. I do not think there is a way using workflow or any Run Process > action so get this but to go into the ini file and find the path from > there.. You could try setting the contents of the ini file to display only 0 > length field and working your way up from there using string functions.. > (SUBSTR and STRSTR) > > Joe > > > > > -----Original Message----- > From: Action Request System discussion list(ARSList) > [mailto:[EMAIL PROTECTED] Behalf Of sileem hassan > Sent: Thursday, December 27, 2007 6:40 AM > To: [email protected] > Subject: ARS Home Path > > > Hi all, > does anybody know a way how to find out the actual ARS Homepath from the > actual opened User client? Best would be within a set-fields action. > > I need this to save some Attachements temporarily into this path. > > Thanx, > sileem No virus found in this outgoing message. Checked by AVG Free Edition. Version: 7.5.516 / Virus Database: 269.17.9/1197 - Release Date: 12/25/2007 8:04 PM _______________________________________________________________________________ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor: www.rmsportal.com ARSlist: "Where the Answers Are"
