Hello Everyone I hope someone using ITSM 7.0 can answer my query.
What is the OOB functionality for an Incident to Auto Close once the status has been resolved. Is there a definite time period say 24 hrs or 2 business days and Where do we configure it ? Also, What is the difference between Customer and Contact on the Incident Management Console. Who gets the closure notification and Survey? Thanks for your time in advance... Ranjith Tulsa, OK _______________________________________________________________________________ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor: www.rmsportal.com ARSlist: "Where the Answers Are"
