Hi All, Here is a requriement,Our current environment is having portal from which the user create the requests and that data will go to the Helpdesk and generates a ticketID,which I created and working fine as expected. But after a user enters into portal and click the open tickets button in the portal, then he must get all the open tickets from HPD,I have given opertaions as "Get" and done the Input and Output mapping,but what kind of Qual we must give here in this webservice?(In normal cenario we will give Status!= Closed or Status>New AND Status<Closed). Please suggest.
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