The best way would be if the user has the Helpdesk Request number the next best would be as you suggest all tickets less than resolved.
-----Original Message----- From: satya Kode <[EMAIL PROTECTED]> To: [email protected] Sent: Thu, 3 Jan 2008 1:28 pm Subject: Question on webservices ** Hi All, ? Here is a requriement,Our current environment is having portal?from which the user create the?requests and that data?will go to the?Helpdesk and?generates a ticketID,which I created and working fine as expected. But?after a user enters?into portal and click the open tickets button?in the portal, then he must get all the open tickets from HPD,I have given opertaions as "Get" and?done the Input and Output mapping,but?what kind of Qual we must give here in this webservice?(In normal cenario we will give Status!= Closed or Status>New AND Status<Closed). Please suggest.? ? Thanks ? __20060125_______________________This posting was submitted with HTML in it___ ________________________________________________________________________ More new features than ever. Check out the new AOL Mail ! - http://webmail.aol.com _______________________________________________________________________________ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor: www.rmsportal.com ARSlist: "Where the Answers Are"
