You can find BB simulators available easily -- that is how we have done testing in the past.
Google for BB simulator -- you might be surprised. They are quite cool. -John On 1/4/08, Rabi Tripathi <[EMAIL PROTECTED]> wrote: > > Stephen, > Thanks for the info. So you have a server side code that is invoked with > some parameters by URL embedded in the ARS email. That's the line I was > thinking along at the end of last post. > > I need to find out what kind of server side code can the web server handle > here (Websphere) and the capabilities of BB. You might find it funny, but > I > don't even have access to a blackberry, not one from this site, not from > anywhere, and don't even have somebody with one that I can test with (as > of > this moment), so I am just groping around in dark here. This is not the > most > disadvantaged point from which I have worked over the years. I need to > start > shouting here. > > > Rabi, > > The way I did it here was to create a web app. This assumes that your > BlackBerry can access a web app, which in turn can access your ARS > system. > > When the email is created in Remedy workflow inserts a hidden URL into > the top of the email. The URL is not visible in Outlook (our email > client) but appears when viewing on a BlackBerry. The user clicks this > link which starts the web app. The URL will include at least one > parameter that links back to a ticket or record. > > Although not required, I use a GUID in the URL and each email recipient > gets a different GUID (even if the email is being sent to a group). I > have a form that keeps track of the GUIDs with the Request Ids and a > expiration date. After a certain amount of time (1 week) the link is no > longer valid. > > I use ASP.Net and the ARS .Net API to retrieve ticket details and > display to the user. The user can then update the work log, reassign > the ticket, and/or change the status. > > A button is available for them to Submit their changes to the ticket. > When clicked the web app updates the ticket in Remedy. > > For just a Yes/No response you could have two buttons, labeled "Yes" and > "No". > > If you want to ensure that only the recipient of the email can update > the ticket you could add a password field to the web app, which the user > would enter. The web app would validate the password before updating > ARS. > > HTH > > Stephen > Remedy Skilled Professional > > > -----Original Message----- > From: Action Request System discussion list(ARSList) > [mailto:[EMAIL PROTECTED] On Behalf Of Rabi Tripathi > Sent: Friday, January 04, 2008 11:40 AM > To: [email protected] > Subject: Submit Yes/No response to ARS from a blackberry? > > All: > I need to provide blackberry users ability to receive an email from ARS, > from which they should be able to, through some easy means, provide a > Yes/No > answer back to ARS. > > -- > View this message in context: > http://www.nabble.com/Submit-Yes-No-response-to-ARS-from-a-blackberry--tp14620271p14624892.html > Sent from the ARS (Action Request System) mailing list archive at > Nabble.com. > > > _______________________________________________________________________________ > UNSUBSCRIBE or access ARSlist Archives at www.arslist.org > Platinum Sponsor: www.rmsportal.com ARSlist: "Where the Answers Are" > -- John David Sundberg 235 East 6th Street, Suite 400B St. Paul, MN 55101 (651) 556-0930-work (651) 247-6766-cell (651) 695-8577-fax [EMAIL PROTECTED] _______________________________________________________________________________ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor: www.rmsportal.com ARSlist: "Where the Answers Are"
