UNCLASSIFIED It depends on your goal, on what you want the "Yes/No" response to do.
Remedy doesn't care whether the email is sent from a PC or Blackberry mailbox so you could use the functionality of the AREmail Engine and create workflow using incoming messages. The workflow can be dependent on keywords typed to the subject line when replying to an email. Sandra Hennigan -----Original Message----- From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of Rabi Tripathi Sent: Friday, January 04, 2008 11:40 AM To: [email protected] Subject: Submit Yes/No response to ARS from a blackberry? All: I need to provide blackberry users ability to receive an email from ARS, from which they should be able to, through some easy means, provide a Yes/No answer back to ARS. Obvious solution is to have them reply to the email with YES or NO text or some other unique string and parse the email in Remedy to process the response... ...but is there a better way? It has been suggested that I can use a Web Service to accomplish this, but I just don't see how I can have blackberry users consume a ARS Web Service, and have that consumption be available in/thru that email. I could have a simple URL in the email that takes them to a simple Remedy form with yes/no buttons, but I am guessing a Mid-tier generated Remedy form isn't visible, functional in blackberry. I have never been sophisticated enough to use/own a blackberry, but I'm pretty sure remedy screens won't show properly. Somebody shout me down, if this is not true, or if there is a workaround. So what has been suggested is provide two URLS in the email, corresponding to Yes and No responses. Again, I don't see what kind of URLs I can construct to communicate yes and no responses back to ARS. I certainly don't see any kind of URL directly consuming any Web Service I might write in ARS. Is my analysis so far reasonable? Do you guys know of any good way to send yes/no to ARS from blackberry? A quick google serach shows stuff like NetBeans allowing code to consume Web Services from blackberries, but I don't know enough to even conceive of a way that could be used in my situation. Ok, I do have some half baked ideas that may or may not work. If I construct a mid-tier URL that queries a form, called say "Yes Response Form" with a certain record ID (and possibly a security key as well), and write a "Get" filter on that form to look for the combination of the record ID and the security key and on match interprete that as a "Yes" response, then although the query result may not show correctly on blackberry, on the server side, the response will have been processed. Worth trying? -- View this message in context: http://www.nabble.com/Submit-Yes-No-response-to-ARS-from-a-blackberry--t p14620271p14620271.html Sent from the ARS (Action Request System) mailing list archive at Nabble.com. ________________________________________________________________________ _______ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor: www.rmsportal.com ARSlist: "Where the Answers Are" _______________________________________________________________________________ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor: www.rmsportal.com ARSlist: "Where the Answers Are"
