** Hello Tadeu,
I have read in the Remedy Administrator help that field archive forms cannot be updated by workflow. -----Original Message----- From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of Tadeu Augusto Dutra Pinto Sent: 07 January 2008 16:22 To: [email protected] Subject: Escalations 0n Archive Forms Hello for all, I'd like to know if it's possible to run an Escalation on Archive Forms... The Qualification of my Escalation is 'Status' = "Closed", and int the page "If Action", I'm using a simple Set Fields Action (Field1 = "value_example"). But my Escalation doesn't run, and it's reporting a log file like this: <ESCL> <TID: 0000001286> <RPC ID: 0000004609> <Queue: Escalation> <Client-RPC: 390603 > <USER: AR_ESCALATOR > 000000000001998 <ESCL> <TID: 0000001286> <RPC ID: 0000004609> <Queue: Escalation> <Client-RPC: 390603 > <USER: AR_ESCALATOR > 0: Set Fields <ESCL> <TID: 0000001286> <RPC ID: 0000004609> <Queue: Escalation> <Client-RPC: 390603 > <USER: AR_ESCALATOR > **** Error while performing escalation action Anybody knows something about this? What can I do? Thanks a lot! Tadeu Augusto Dutra Pinto ----------------------------------------------------------------- IT Web Services ATM Cinq Technologies http://www.cinq.com.br [EMAIL PROTECTED] <mailto:[EMAIL PROTECTED]> Fone: 41 3018-2833 - Cinq Fone: 41 2107-5736 - HSBC Outsourcing ----------------------------------------------------------------- Confiabilidade, Inovação e Qualidade em T.I. __Platinum Sponsor: www.rmsportal.com ARSlist: "Where the Answers Are" html___ ********************************************************************************************** IMPORTANT: This message is intended exclusively for information purposes. It cannot be considered as an official OHIM communication concerning procedures laid down in the Community Trade Mark Regulations and Designs Regulations. It is therefore not legally binding on the OHIM for the purpose of those procedures. The information contained in this message and attachments is intended solely for the attention and use of the named addressee and may be confidential. If you are not the intended recipient, you are reminded that the information remains the property of the sender. You must not use, disclose, distribute, copy, print or rely on this e-mail. If you have received this message in error, please contact the sender immediately and irrevocably delete or destroy this message and any copies. ********************************************************************************************** _______________________________________________________________________________ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor: www.rmsportal.com ARSlist: "Where the Answers Are"
