The calculation is not necessarily the issue, either for a display only field, or an escalation to process.
I am curious as to the requirement you are attempting to accomplish with this? Having a "real field" would require an escalation (or process) to set it which would result in every ticket getting updated... A display only field could alert the user to the age, but is not able to be queried or reported upon. More information would be of assistance here. Thanks Robert On Jan 7, 2008 4:16 PM, versicle <[EMAIL PROTECTED]> wrote: > I'm looking to add a field to the Help Desk form for the age of a ticket > (in > days) from the submit date to the current date. Any ideas on how to > calculate this via workflow? > -- > View this message in context: > http://www.nabble.com/Incident-Age-Calculate-tp14679516p14679516.html > Sent from the ARS (Action Request System) mailing list archive at > Nabble.com <http://nabble.com/>. > > > _______________________________________________________________________________ > UNSUBSCRIBE or access ARSlist Archives at www.arslist.org > Platinum Sponsor: www.rmsportal.com ARSlist: "Where the Answers Are" > _______________________________________________________________________________ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor: www.rmsportal.com ARSlist: "Where the Answers Are"
