Hi Michael,
There used to be a page on the support web site where you could
upload your 5.x license file and they would email you the upgraded
license file. I should think that now you could delete all the data
in your license file (after backing it up), then apply your new license keys.
Julie Rockwood
At 01:17 PM 1/10/2008, you wrote:
**
Hey all,
We're in the process of upgrading to 7.0 and
implementing a server group and I'm running into a few problems
with licensing. I've been on and off the phone with BMC licensing
to no avail. We have two new servers that I was going to set up as
a server group and a third server that we're using as the
database. I grabbed a copy of the 5.1.2 database from our
production server, installed 5.1.2 server on one of the new server
group servers and did a restore. Got 5.1.2 up and running and then
upgraded to a working version of 7.0 after some issues were
resolved. Anyhow, long story short, both servers now have 7.0, the
database has been upgraded, and they're both sharing it. I
contacted support and was issued two new licenses, but when I try
to apply them via the admin tool, I get an [ARERR 466] "Invalid or
pre 6.0 AR Server license file" (In fact, I get the error when I
select "Add/Remove licenses" from the admin tool). Support has
been unable to assist up to this point, so I figured I'd try here
and see if any of you had run into an issue like this before.
Any ideas?
Thanks much,
Michael A. McManus, SSgt, USAF
Remedy Developer
HQ 754 ELSG/DOMH
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