Dwayne, If you use a Preference server check her entry in the AR System User Preference form. On the General tab there is a check box under the On Search settings to "Show Result List Only"
If this is set by default for her she will get that condition even after a reinstall of the WUT. When it goes away it could be because of other forms default views changing the settings. HTH, John J. Reiser Software Development Analyst Remedy Administrator/Developer Lockheed Martin - MS2 The star that burns twice as bright burns half as long. Pay close attention and be illuminated by its brilliance. - paraphrased by me -----Original Message----- From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of Dwayne Martin Sent: Wednesday, January 16, 2008 8:20 AM To: [email protected] Subject: Search shows only results list Hello Everyone, We have a user who runs searches on the AST:ComputerSystem form (Asset Management Module). In the morning when she queries the form she sees only the results list, not a split panel. She can double-click on any of the rows and see the entry in a separate panel, but can't get the split panel. No other users have reported this problem, and this user doesn't see it in other forms. By afternoon it has gone away, and searches return a split panel. She reinstalled the WUT but that didn't help. Any suggestions? (Gremlins maybe?) (ARS and WUT 7.1, RH Linux AR Server) Dwayne Martin James Madison University _______________________________________________________________________________ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor: www.rmsportal.com ARSlist: "Where the Answers Are"
