David - did you check that the user who owns the mid-tier directories has permissions to the directory structure where the Help files are being located? Just a thought - seems to me in IIS we had to make sure of permissions for almost everything at the web server level for install files. :) Your buddy
Candace DeCou DOI Remedy Systems Analyst Verizon Business Office: (408) 371-1112 Email: [EMAIL PROTECTED] Verizon Business - global capability, personal accountability. This e-mail is strictly confidential and intended only for use by the addressee unless otherwise indicated ________________________________ From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of Hill, David K Sent: Thursday, January 17, 2008 11:14 AM To: arslist@ARSLIST.ORG Subject: Tomcat 5.5 and BMC Remedy Online Help Files ** Listers, I have searched high and low for a guide on how to correctly install the online help system onto a Tomcat web server. Is there anyone who has successfully installed the help files. I am currently looking at installing and configuring the CMDB Online Help file first. During the installation, the SETUP.EXE process says that it didn't detect a web server on this system. Here's the steps I took to install the help files.. 1. Ran SETUP.EXE 2. Pressed "Next >" at the Intro screen. 3. Pressed "I Agree" at the license agreement screen. 4. Entered my username, password, server name and port number then press "Next >". It searches for installed language packs. 5. Then it says that the installer did not detect web servers on my machine and if I had one. I said "Yes". 6. At the select language packs screen I pressed "Next >" 7. At the "Choose Destination Location" I selected the ROOT directory of the tomcat servers webapps folder. "G:\Program Files\Tomcat 5.5\webapps\ROOT" 8. Then at the "Confirm URL" setting I reset the URL to read: http://myservername.com:80/AtriumCMDB <http://myservername.com/AtriumCMDB> 9. At the "Start Copying Files" screen, I pressed "Install >" 10. It copies all the files to the appropriate directories and updates the "Online Help File Path" values in the SHARE:Application_Properties form. 11. Then I pressed "Finished" at the last screen. When I go to test it: 1. I open the web page to the AR System Mid Tier server and log in. 2. Then I select "CMDB Console" from the Home Page. 3. I click on the "Help" hyperlink. 4. Then the web page pops up directed to: http://myserver.com/AtriumCMDB/console.htm it errors out saying HTTP Status 404 - Not available. 5. I found the console.htm file in the "en" sub directory of the web server installed directory. 6. So I modified my URL in the browser to point to the http://myserver.com/AtriumCMDB/en/console.htm; no dice. 7. So I modified my URL in the browser to point to the http://myserver.com/en/console.htm; screen comes up blank. 8. I go back to my CMDB Console screen an press help and the screen points to http://myserver.com/AtriumCMDB/en/console.htm Any suggestions would be more than appreciated..... Thanks, -David Hill __Platinum Sponsor: www.rmsportal.com ARSlist: "Where the Answers Are" html___ __Platinum Sponsor: www.rmsportal.com ARSlist: "Where the Answers Are" html___ _______________________________________________________________________________ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor: www.rmsportal.com ARSlist: "Where the Answers Are"
