We have SRM 2.1 installed in dev and noticed that fields stopped passing to the Work Orders. Oddly enough, we may have stumbled on an answer this morning - locales. We created duplicate AOT/PDT/SRD using one locale and the fields pushed again. We haven't taken it all the way through yet, but suspect that's the root cause. We're rebuilding all the navigational categories, etc.. at the moment.
-----Original Message----- From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of [EMAIL PROTECTED] Sent: Thursday, January 17, 2008 11:46 AM To: [email protected] Subject: SRM 2.1 and various bugs Hi, Does anyone have SRM 2.1 installed in dev or prod? We have it set up but have numerous issues. It is an upgrade from SRM 2.0. First, it seems the email confirmation to end user on the SRM:Request form doesn't send out. Second, out of the box question/answer values don't push to the work order level. Third, the Work Order audit log shows the wrong column as modified by (Always showing the submitter of the original request no matter who changes it) <- this I fixed by changing the column to the proper field but BMC says it is working as designed.. Those are the quick ones that I've found in our environment. Plus all the custom forms we created in 2.0 doesn't work in 2.1 as it says Application is not licensed. It actually didn't work when we exported the def file and imported into prod. Yes we have a valid license. We had to recreate all the custom forms again. Anyone else having issues with SRM 2.1? ________________________________________________________________________ _______ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor: www.rmsportal.com ARSlist: "Where the Answers Are" _______________________________________________________________________________ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor: www.rmsportal.com ARSlist: "Where the Answers Are"
